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View my usage feature

dbmab2
Newbie
Posts: 8
Registered: 08-02-2014

View my usage feature

I have noticed that the useage feature no longer works on my account, I just get the sorry this is temperary out of use,it just me or are others missing this handy service...
7 REPLIES
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TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: View my usage feature

It is working for me

image hosting 30 mb
Have you tried clearing your browser cache ?Huh
Mayfly
Pro
Posts: 1,140
Thanks: 104
Fixes: 1
Registered: 04-06-2009

Re: View my usage feature

It's been finicky for months working for some and not others. Not sure they know why that is.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: View my usage feature

I would only be concerned with it not working if you're not on an unlimited product.
spickering
Grafter
Posts: 25
Registered: 27-03-2013

Re: View my usage feature

Hi dbmab2
This is currently being looked at under Problem 76176, I have added your account to the list of affected customers.
Sorry for any issues that this may cause, I have also sent you a support ticket with some more information on there.
Stuart
dbmab2
Newbie
Posts: 8
Registered: 08-02-2014

Re: View my usage feature

Stuart    Thanks for your imput, sure it will get sorted soon...
dbmab2
Newbie
Posts: 8
Registered: 08-02-2014

Re: View my usage feature

As the useage monitor as not  recorded  my useage fo 6 weeks now due to problem 76176 why cannot customers affected by this problem switch to the Plusnet  unlimited £2.99 deal until you can fix  "problem 76176 ?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: View my usage feature

If you give our Customer Options Team a call, there may be something they can do for you, if you are out of contract.
Unfortunately we aren't able to move all customers affected by this problem onto Unlimited on the new deal as we would essentially be placing a bunch of customers into new contracts without their consent, which we can't do.
All customers are welcome to discuss their options with the Customer Options Team on 0800 432 0200 though to see what we might be able to do for you.
Chris Pettitt
Cloud Environments Engineer