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False Adverts

BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

False Adverts

Well this is a classic
I did a bit of googling and simply put in "cheap fibre broadband" and came up with this on google

It clearly shows a paid for Plus Net advert, 2nd from the top showing that you can get a 12 month contract for fibre.  When you click on it  it takes you to a sign up page as normal but when you look at the legal bits only then does it tell you that it is really an 18 month contract.  I rang Plus Net to try and get the deal for a friend who wishes to sign up to be told it wasn't available so I rang up a few more times pretending to be a new customer trying to get this deal but none of the sales agents seemed to care when I raised the issue as potentially false advertising. I Even rang up as me and told them that it was a concern and nothing!!!
Come on Plus Net, it may be a mistake, but take notice, things like this can damage your reputation or don't you care.
27 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: False Adverts

Hi BRABUS,
I've just tried to replicate this but I'm not seeing the same results, and I'm unable to see the same set of results. I've tried this in incognito mode on Google Chrome.
I've let the Marketing Team aware of this thread to take a look over.
Chris Pettitt
Cloud Environments Engineer
BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

Re: False Adverts

That's why I put the screen shot up.  I did it on my iPad a lap top on IE9 and also one on IE10 so it's not a one off, just trying to be helpful as no one else was listening to me at Plus Net Sad
Community Veteran
Posts: 3,386
Thanks: 6
Registered: 18-01-2013

Re: False Adverts

I've not been able to replicate it on any of the browsers I have on my laptop.
Not saying it didn't happen but it certainly isn't pushing it my way from Google.
BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

Re: False Adverts

I have just been on to try it again and low and behold it has now gone.  It seems that when Chris gets involved that things happen ( as usual).  That's why I came onto the forum to try and get it sorted.
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: False Adverts

Try searching for cheap fibre broadband plusnet
I don't know whether the address it gives when you hover over the link helps:
http://www.google.com/aclk?sa=l&ai=CDvWmS9yhUouYOY-R0wXWyICYBZTRqbIE1Oicv3-ygdf-BQgAEAEgxJqxGigEUOqO33Bgu4aAgNAKoAGU-pH5A8gBAakCFT7nHrVxuz7IAxuqBChP0MsrD5feYgPlD-ydns9vfhthdo7F3s2oogkmUuoZprVCB0sHV_S8gAfUhe4GkAcB&sig=AOD64_3Kr19OF4lCRT03Ny4gp0u_bo0OPA&adurl=http://clickserve.dartsearch.net/link/click%3Flid%3D43700001232597504%26ds_s_kwgid%3D58700000030955333%26ds_e_adid%3D34163771556%26ds_e_matchtype%3Dsearch%26ds_e_device%3Dc%26ds_url_v%3D2&nb=0&res_url=http%3A%2F%2Fsearch.conduit.com%2Fresults.aspx%3Fq%3Dcheap%2Bfibre%2Bbroadband%2Bplusnet%26Suggest%3D%26stype%3DResults%26useHistory%3D%26FollowOn%3DTrue%26CUI%3DUN79001580039039253%26UP%3DUP_ID%26SelfSearch%3D1%26SearchType%3DSearchWeb%26SearchSource%3D15%26ctid%3DCT3220468%26octid%3DCT3220468&rurl=http%3A%2F%2Fsearch.conduit.com%2FResults.aspx%3Fq%3Dcheap%2520fibre%2520broadband%26start%3D10%26hl%3Den%26SearchSource%3D15%26SelfSearch%3D1%26SearchType%3DSearchWeb%26ctid%3DCT3220468%26octid%3DCT3220468%26CUI%3DUN79001580039039253%26UP%3DUP_ID%26FollowOn%3DTrue&nm=79&nx=191&ny=9&is=590x408&clkt=187
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: False Adverts

I've sent this thread over to our ecommerce manager to have a look!
Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: False Adverts

ok,
Turns out that it was a mistake and has been corrected since!  Sorry about the confusion.
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 18,806
Thanks: 265
Registered: 12-08-2007

Re: False Adverts

Just checked and reference to 12 month has been removed Wink
BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

Re: False Adverts

If Plusnet want to contact me about the confusion  that came about whilst I was trying to get a new  customer signed up I am more than happy to talk to you guys Wink.  Seems only fair after helping you  out by bringing this to your attention  LOL
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: False Adverts

PM me the username.
Kelly Dorset
Broadband Service Manager
BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

Re: False Adverts

You have a PM
BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

Re: False Adverts

I PM'd you Kelly a week a go, are you on holidayHuh?Huh
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: False Adverts

Sorry.  I got it and asked someone about it.  Will arrange a contact next week for you.
Kelly Dorset
Broadband Service Manager
BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

Re: False Adverts

Cheers for the update.