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Top Quality work

NickF
Dabbler
Posts: 12
Registered: ‎05-10-2010

Top Quality work

Kelly have been to install a new line on behalf of BT.
Wanted to share with everyone what quality work looks like Grin
18 REPLIES
Community Veteran
Posts: 5,238
Thanks: 1,130
Fixes: 3
Registered: ‎06-11-2014

Re: Top Quality work

Goodness me that's worse than what I'd do (not exactly competent with a drill myself!!), hope they pay for the damages.... Shocked
jafreer
Aspiring Pro
Posts: 844
Thanks: 54
Registered: ‎13-10-2012

Re: Top Quality work

Pretty shocking. At least they didn't drill through the window frame Smiley
davidj66
Rising Star
Posts: 626
Thanks: 36
Fixes: 1
Registered: ‎04-09-2008

Re: Top Quality work

Is that blood on the wall?....from when you bopped him on the nose,I hope? Grin
southerner
Aspiring Pro
Posts: 522
Thanks: 48
Fixes: 1
Registered: ‎27-11-2013

Re: Top Quality work

Oh my, that's terrible. Looks like a very bad attempt at DIY.
Plusnet Help Team
Plusnet Help Team
Posts: 4,361
Thanks: 973
Fixes: 186
Registered: ‎25-03-2015

Re: Top Quality work

Hi Nick, I want to raise this with our suppliers to try and get this sorted out as this is quite clearly not to the standard we'd expect.
Would you mind pming me the username of the account it relates to please.
In the meantime, if you want to try and report it directly due to damage to your property you can call Openreach directly on 0800 671130
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 3,751
Thanks: 438
Fixes: 6
Registered: ‎05-04-2007

Re: Top Quality work

Even from me, who has no building experience whatsoever, I can see it's bad that they just left a loose cable into the wall.
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Top Quality work

You'd have thought he'd sharpen his hammer before using it to make the hole for the cable.  I bet he used the hammer too for inserting the screws into the wallplugs (if he even used wallplugs).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
Posts: 8,550
Thanks: 946
Fixes: 9
Registered: ‎02-08-2007

Re: Top Quality work

Even worse is the fact that whoever did this probably holds some formal qualifications.
Glad you reported it, be interesting to see his other handywork.
pvmb
Rising Star
Posts: 304
Thanks: 23
Fixes: 1
Registered: ‎12-02-2014

Re: Top Quality work

Look on the bright side! At least they provided a rainwater drip loop on entry, I've often seen satellite installers who hadn't even done that. Sad
Who or what are "Kelly"?
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: ‎07-02-2012

Re: Top Quality work

Kelly's and Quinn's are the two subcontractor telecoms engineer firms Openreach took on when the demand for FTTC installations overwhelmed them quite a long time ago.
The horror stories are legion Sad.
NickF
Dabbler
Posts: 12
Registered: ‎05-10-2010

Re: Top Quality work

Hi all,
Thanks for all your comments
Hopefully it's getting sorted.
Nick
Gel
Seasoned Pro
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Registered: ‎02-08-2007
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Top Quality work

Just a word of warning; that Twitter feed usually directs you our way (though their response may be interesting). Harry's in at 11:30, so if you've sent him a PM, I'll give him a nudge.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Kremmen
Rising Star
Posts: 501
Thanks: 5
Fixes: 1
Registered: ‎13-04-2013

Re: Top Quality work

These pictures are similar to some of the installations Virgin Media sub-contractors have been doing round my way and why I'm not entertaining them for anything, even though they send me a discount pack every month.
If you drill brick from the inside out and use the hammer option all the way through then that outer layer drop off is what happens.
Let's be careful out there !