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Top Cashback not being tracked

chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Top Cashback not being tracked

Hi les37b,
Sorry for the delay in reply, your speeds should now have increased and you'll be seeing speeds in the high 70Mb/s.
Let me know if that's not the case.
Chris
les37b
Grafter
Posts: 75
Registered: ‎26-12-2012

Re: Top Cashback not being tracked

Thank you Chris.
I'm at work at the mo, so not able to check. Will do so when I get home later.
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Top Cashback not being tracked

No worries, just sorry for the delay.
@pwatson
Have you raised this with TCB yet?
76nil
Grafter
Posts: 50
Thanks: 1
Registered: ‎29-12-2012

Re: Top Cashback not being tracked

glad Plusnet seem to be sorting out all the claims mentioned here but I still haven't had my cashback and will definitely be changing when my contract expires.  Doesn't matter which company I go with as my bb speed is so slow I can make a cup of tea when changing pages!  I have been disappointed with PN as they make such an advertising thing about their wondeful customer service; can't say I have experienced it!
les37b
Grafter
Posts: 75
Registered: ‎26-12-2012

Re: Top Cashback not being tracked

Quote from: les37b
Thank you Chris.
I'm at work at the mo, so not able to check. Will do so when I get home later.


Chris.... Not at home, but just got my wife to run a test.
It's not been done yet. Speed cam back with the same 36.43 DL speed.
Can you recheck please? I noticed the ticket says "BT to complete by midnight in the 26 Jan.
les37b
Grafter
Posts: 75
Registered: ‎26-12-2012

Re: Top Cashback not being tracked

^^^^^^^ Panic over....... She may have just got a bad patch at the time, but finally home and just tested again.

dsw
Grafter
Posts: 127
Registered: ‎07-04-2012

Re: Top Cashback not being tracked

Mine was also the £38. Raised with TCB but no update from Plusnet yet, apparently.  Can you look at this please?
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Top Cashback not being tracked

@76nil
I'm chasing this up and I'll update you as soon as I can.
@dsw
Have you had a response from TCB yet?
pwatson
Rising Star
Posts: 2,470
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Top Cashback not being tracked

Quote from: chrispurvey
@pwatson
Have you raised this with TCB yet?

Query raised with TCB and reply received from them on December 6th saying;
Your Missing CashBack claim has now been submitted to Plusnet Broadband (via their affiliate network or representative management agency who run their online programme for them).
Account ref was my username, order number was 37561075
Hope this helps?
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Top Cashback not being tracked

I'll get this chased up for you.
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Top Cashback not being tracked

@76nil
I've updated your ticket that you can view at https://portal.plus.net/wizard/?p=search
I hope this helps.
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Top Cashback not being tracked

@pwatson
The claim has now been approved by us to Top Cash Back, so you should here from them pretty soon.
76nil
Grafter
Posts: 50
Thanks: 1
Registered: ‎29-12-2012

Re: Top Cashback not being tracked

Thank you very much for following this up for me.  I am beginning to believe in the renowned good service from Plusnet.  Very impressed.
dsw
Grafter
Posts: 127
Registered: ‎07-04-2012

Re: Top Cashback not being tracked

Quote from: chrispurvey
@dsw
Have you had a response from TCB yet?

Yes, they said it's been referred to you.
Your Missing CashBack claim has now been submitted to Plusnet Broadband (via their affiliate network or representative management agency who run their online programme for them).
Let me know if you need the username.
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Top Cashback not being tracked

@dsw
Could you message me your username and sign-up date if possible?