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Business user access to tickets - has this change?

Superuser
Superuser
Posts: 12,233
Thanks: 3,543
Fixes: 22
Registered: 22-08-2007

Business user access to tickets - has this change?

Though the ticket system has been largely well hidden for residential users, business users have had ready access to tickets via contact us on the user portal.

This morning when wanting to look at the status of an in-bound business line, I find that the link to tickets on contact us - business has gone.  Was this an (unwelcome) intentional change?

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 1,802
Thanks: 3,002
Fixes: 52
Registered: 29-09-2011

Re: Business user access to tickets - has this change?

Hi @Townman

 

I've just been to speak to our business team and they're not aware of any changes, they're going to log into our test accounts now to see if they can replicate this. I'll keep you updated.

 

Cheers

 

 

 Jono H
 Plusnet Community Manager
Community Gaffer
Community Gaffer
Posts: 1,802
Thanks: 3,002
Fixes: 52
Registered: 29-09-2011

Re: Business user access to tickets - has this change?

Checked this and can confirm that there has been a move around on the portal apparently in advance of the new site launching in a few weeks.

You can still raise a ticket via plus.net/wizard and that the normal journey via the website and contact us both appear to be fine also.

 

Hope that helps

 Jono H
 Plusnet Community Manager
Superuser
Superuser
Posts: 12,233
Thanks: 3,543
Fixes: 22
Registered: 22-08-2007

Re: Business user access to tickets - has this change?

Hi @JonoH,

There is something odd here - is it possible that it is associated with A/B versions of the portal as mentioned by Scott Storey recently?

I certainly did not see the "Send a message" option this morning.  Now that I can, clicking the button does nothing ... and I notice that there are no logged in details at the top of the screen.

Will look again later...