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This month's email re DD amount

davidj66
Aspiring Pro
Posts: 715
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Registered: ‎04-09-2008

This month's email re DD amount

Had my "usual" monthly email(s) this morning re next DD amount. However, normally this comprises the fixed amount for B/BAND sub. plus a variable amount for daytime calls. This month it's just listing the amount for the phone calls - I hope this is just a "glitch" and they aren't going to restrict my connection because they forget to take the bb sub!!!
18 REPLIES 18
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Re: This month's email re DD amount

You'll have a letter in the next couple of days explaining what's happened.
I can't comment any further at the moment but if you have any questions after you've received it let me know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
davidj66
Aspiring Pro
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Registered: ‎04-09-2008

Re: This month's email re DD amount

Thank you Matthew - I've  gone in to look at the invoice - and it's very obvious that something has gone horribly wrong  Grin
MatthewWheeler
Plusnet Help Team
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Re: This month's email re DD amount

I don't think you'll find anything wrong from your point of view when you get the letter Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Oldjim
Community Veteran
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Registered: ‎15-06-2007

Re: This month's email re DD amount

Being nosey
Why a letter - I haven't had one since I first joined Plusnet back in the dim and distant past
Anonymous
Not applicable

Re: This month's email re DD amount

I suspect the OP's been over charged and is getting a large refund.
MightyMouse
Grafter
Posts: 226
Registered: ‎17-12-2007

Nice surprise-Honesty

The postman has just been.
Inside the letter was a cheque from Plusnet for £76-44p. Apparently the regulator made changes to the broadband market and reduced the price in my area.
Plusnet say that therefore they have been charging me to much and are refunding the differance .
Lovely way to start the week
Oldjim
Community Veteran
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Registered: ‎15-06-2007

Re: Nice surprise-Honesty

Is this a policy change as I don't remember it happening before
Is this the same thing http://community.plus.net/forum/index.php/topic,140115.0.html
dvorak
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Re: This month's email re DD amount

mod:note
threads merged, Jim's is now a circular link. Have fun.
Customer / Moderator
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If it fixed it click 'This fixed my problem'
robski1
Aspiring Pro
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Registered: ‎06-11-2008

Re: This month's email re DD amount

I have just had a similar letter and cheque. I was not aware that my exchange had changed it's market grade so this was a very nice surprise. Like MightyMouse, a nice way to start the week. Thank you PlusNet.  Smiley
Mav
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Re: This month's email re DD amount

Me, three.
In all fairness I'm very surprised at receiving this refund especially as I had a hefty discount during this period till I re-contracted in March this year.

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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Anotherone
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Registered: ‎31-08-2007

Re: This month's email re DD amount

Lucky lot, some of us are still stuck on Market 1  Sad
davidj66
Aspiring Pro
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Re: This month's email re DD amount

As intimated by others, I, too, received a cheque today. HOWEVER, everywhere that I look, my exchange is still listed as Market1 (A) -altho' it is unbundled by both Sky and TT !!! Huh
I'll bank the cheque but be prepared for another missive in a few months time, telliung me I OWE ~ £100s!!! Undecided
Mav
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Re: This month's email re DD amount

I wouldn't worry about your market being listed as 1 still as mine is, too. We also have Sky and TT.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

davidj66
Aspiring Pro
Posts: 715
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Re: This month's email re DD amount

@Mav- I'm presuming that we are covered by the addendum to the faqs re pricing in different areas, namely:_
"Please note: Plusnet reserves the right to reclassify non-low cost areas to low cost areas at its discretion; it shall not reclassify a low cost area as a non-low cost area unless required to do so under UK law."
Gift horses and all that ..... Grin