new vs existing customers
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new vs existing customers
02-06-2015 9:44 PM
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Fibre has finally reached the Highlands of Scotland and the best I can get is £20 odd vs list price of £22 per month. Imagine my disillusionment when I look at the offers page before I sign in to the members centre - just for new customers.
I'd be better closing my 11 year old account and opening one in my wife's name, or just go to BT for some huge 6-12 month savings.
I thought Plusnet were better than this
Re: new vs existing customers
02-06-2015 9:57 PM
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I would include the opening hours, but the pages which give these numbers say that the opening hours are on the Contact Us page. They're very well hidden...
Re: new vs existing customers
02-06-2015 11:09 PM
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8am - 8pm Monday to Friday
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Re: new vs existing customers
03-06-2015 11:26 AM
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I'm confident we can get something sorted for you.
Re: new vs existing customers
03-06-2015 11:46 AM
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Making existing loyal customers call in to beg for new pricing isn't the solution however - Pro-actively offering them attractive renewal pricing when contracts expire would set PN apart from the competition and perhaps prevent churn?
Re: new vs existing customers
03-06-2015 12:53 PM
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It depends on various things such as their market area, if fibres been recently enabled and coming up to the end of their contract.
Re: new vs existing customers
03-06-2015 2:48 PM
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Quote from: pwatson Making existing loyal customers call in to beg for new pricing isn't the solution however - Pro-actively offering them attractive renewal pricing when contracts expire would set PN apart from the competition and perhaps prevent churn?
With all due respect - this is how the rest of the world works outside the fluffy cosy regulated zone of the UK consumer buying stuff from places like Tesco.
In short if you don't; ask you don't get and if you do nothing expecting the world to beat a path to your door giving out things for no reason then you will be out of luck.
(That can also apply to getting pay rises!)
Suppose person A is prepared to pay rate X for their broadband - if upon renewal you proactively offer them a cheaper price then as they are unlikely to 'buy more broadbands' to compensate you for the reduced revenue from them then all you (plusnet) have done is just reduced your profit from them.
Now you say ah, but you have prevented them leaving - not necessarily so.
You may have prevented a very small number leaving but at a huge cost to your revenue base by given 'everyone' the price reduction regardless of their intention.
As we know most people really do have more important worries in their lives from children through problems with cars and houses to looking after elderly parents to be bothered about changing suppliers with all the aggro it entails.
So by only giving reductions to those who phone up and say "right we're off - up yours plusnet" you maximise the overall revenue earned across the entire customer base.
Yes there will be some who simply leave without asking - but frankly in mass markets where subscribers numbers are approaching a million are you bothered - no, you are not until the numbers silently quitting become significant.
Yes, this introduces the concept of people paying different amounts for the same service depending on many things or how much negotiating power they have - but again out there in the wide world that is how it works - indeed in another consumer area such price disparity between subscribers is regarded as 'normal' - that of the holiday and travel industry.
As I've said on here before in business, companies have entire departments focused solely on getting the best price out of their suppliers and evaluating options and alternatives to give them a better negotiating option. They certainly do not rely on being given the best deal each time by the supplier 'cos if that happened that could dispense with most of these purchasing and evaluation sections
Re: new vs existing customers
03-06-2015 3:09 PM
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To be is to do - Kant
do be do be do - Sinatra
Re: new vs existing customers
03-06-2015 5:59 PM
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Inertia can be extremely expensive.
Re: new vs existing customers
04-06-2015 5:35 PM
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Quote from: Matthew As others have stated your best off speaking with our COT team.
I'm confident we can get something sorted for you.
Apparently not... the price went down to £18 odds but not for super speedy fibre and now I've got a copy of the ticket the contract has sneaked up from 18 months to 2 years.
Not really impressed when you look at the new business offers
Re: new vs existing customers
05-06-2015 5:01 AM
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If its a moan fair enough, if it was me then i would try one of the suggestions in your opening post
Regards
Re: new vs existing customers
08-06-2015 9:55 PM
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I called the team mentioned but was told no offer was possible until I was nearer the end of my contract even thought I offered to re contract.
I now have to wait until Oct or January, i can't remember which, before I can make enquires and ask again.
podman
Re: new vs existing customers
08-06-2015 10:01 PM
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Quote from: podman Where do we opt in or out of offers.
Communication Preferences
https://portal.plus.net/my.html?action=modifyMailOptions
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: new vs existing customers
08-06-2015 10:04 PM
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Re: new vs existing customers
08-06-2015 10:04 PM
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