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That dreadful loud music when we phone

gromittz
Grafter
Posts: 73
Thanks: 2
Registered: ‎31-07-2007

Re: That dreadful loud music when we phone

Just a reduction in volume would be nice.
I don't have much cause to phone in very often, but the first time really caught me by surprise.
My hearing is damaged enough and I have to be careful to preserve what's left. Sudden loud music right in the ear is not doing anyone any good.
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: That dreadful loud music when we phone

I quite like loud music as I have it set to speaker and then go back to picking it up when it is answered
Then it is easy to carry on doing something else while in the queue
Anon
Pro
Posts: 634
Thanks: 210
Registered: ‎16-04-2007

Re: That dreadful loud music when we phone

Was that reading the whole of War and Peace?
Whatever happens always remember "We will do you
.........................proud" say Pnet.
Mav
Moderator
Moderator
Posts: 22,488
Thanks: 4,794
Fixes: 516
Registered: ‎06-04-2007

Re: That dreadful loud music when we phone

Moderators Note.
Please keep the replies civil and on-topic; this is not Chit Chat

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

frankieboy231
Newbie
Posts: 2
Registered: ‎20-02-2016

Re: That dreadful loud music when we phone

I just spent 1hr 13 minutes queuing to speak to Tech Support - what on earth is going on?
Anon
Pro
Posts: 634
Thanks: 210
Registered: ‎16-04-2007

Re: That dreadful loud music when we phone

Quote from: Mav
Moderators Note.
Please keep the replies civil and on-topic; this is not Chit Chat

I am sorry that you did not see the humour in the post that I did, I think the post immediately above speaks volumes about the length of time one has to wait to speak to PN on the phone, and I have certainly given up twice. It is a disgrace that we have to wait that long and some give up and at the same time be subject to music that only one person has said they appreciated others have made constructive comments which have not been picked up by PN.
Whatever happens always remember "We will do you
.........................proud" say Pnet.
Townman
Superuser
Superuser
Posts: 23,300
Thanks: 9,793
Fixes: 162
Registered: ‎22-08-2007

Re: That dreadful loud music when we phone

Quote from: Force
This is a recurring theme.
How hard can it be to turn down the volume?   Roll_eyes

Depends on how well you understand the volume control on your phone!  On mine you press the left hand side of the thumb wheel and the volume goes down.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Anon
Pro
Posts: 634
Thanks: 210
Registered: ‎16-04-2007

Re: That dreadful loud music when we phone

On mine it stays at the volume sent.
Whatever happens always remember "We will do you
.........................proud" say Pnet.
aesmith
Pro
Posts: 634
Thanks: 81
Fixes: 4
Registered: ‎26-09-2015

Re: That dreadful loud music when we phone

Yes, you can turn the volume right down on some handsets, but then you can't hear when someone finally picks up.  There's absolutely no reason why the "music" should be made so much louder than speech.
jafreer
Aspiring Pro
Posts: 858
Thanks: 41
Registered: ‎13-10-2012

Re: That dreadful loud music when we phone

Whilst turning down the volume on the handset is an option, it's not really the proper solution. As has been said before, there is no reason for the music to be so much louder than the speech. This is something Plusnet should be fixing.