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Thanks for the gift

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Grafter
Posts: 354
Thanks: 2
Registered: ‎02-08-2007

Thanks for the gift

After being with plusnet since dial-up days, it was a nice surprise to find this through my door today. 🙂
Was racking my brains trying to work out what it was. Ha

B92D7A0A-5329-4993-8B40-B26DF5E74D38.jpeg05A2893C-CD30-44A6-964C-08F38C8E529E.jpeg

Even without the gift, I’ve generally recommended plusnet to everyone as I’ve not had any big issues. Even got some of our remote offices on plusnet too. 🙂

14 REPLIES 14
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Plusnet Help Team
Plusnet Help Team
Posts: 15,100
Thanks: 431
Fixes: 123
Registered: ‎27-04-2007

Re: Thanks for the gift

That's great to see!

 

Thanks a lot and  we hope you enjoyed the chocolate Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Hero
Posts: 3,141
Thanks: 1,153
Fixes: 9
Registered: ‎05-09-2016

Re: Thanks for the gift

I notice it has an 'expiry' date (31/12/18).  If you call Customer Options before that date and choose the option for "I'm thinking of not eating chocolate", will they let you have another one at a good price?

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Hero
Posts: 3,141
Thanks: 1,153
Fixes: 9
Registered: ‎05-09-2016

Re: Thanks for the gift

Why does the number eight come up as a 'cool' face?

Edit: Oh, I see, it's eight and close brackets.

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Moderator
Moderator
Posts: 23,894
Thanks: 4,183
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Registered: ‎11-01-2008

Re: Thanks for the gift

it's the combination of 8 ) together that gives that smiley
Customer / Moderator
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Hero
Posts: 3,141
Thanks: 1,153
Fixes: 9
Registered: ‎05-09-2016

Re: Thanks for the gift

@dvorak  I beat you to it by 12 seconds!

 

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Community Veteran
Posts: 20,030
Thanks: 2,724
Fixes: 40
Registered: ‎06-11-2007

Re: Thanks for the gift

So... I have been with Plusnet... 10 years...   and I never got any chocolate.....

Who decides who gets this "bonus" ? 

Surely, this kind of "gift" should be given to all customers with 10 years.

 

. or..... Better still....

 

 

 

 

 

 

 

 

 

 

 

 

a year`s FREE BROADBAND AND PHONE.

 

 

Now, THAT,... would be "doing you proud"... and I would appreciate it.

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Aspiring Pro
Posts: 392
Thanks: 49
Fixes: 3
Registered: ‎28-06-2007

Re: Thanks for the gift

Also been with Plusnet since dial-up days and I also found it a nice surprise. Once again Many thanks plusnet.

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Aspiring Pro
Posts: 392
Thanks: 49
Fixes: 3
Registered: ‎28-06-2007

Re: Thanks for the gift

Been with Plusnet almost 16 years.

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Aspiring Pro
Posts: 392
Thanks: 49
Fixes: 3
Registered: ‎28-06-2007

Re: Thanks for the gift

@shutter @adamwalker @Gandalf

The idea sounds good (Free Broadband & Phone) but suggesting a year I think would stop Plusnet even thinking about it. Surely it would be better for, after 5yrs 2 weeks credit, 10 yrs 1 months credit, 15yrs 2 months credit and if achieved 20 yrs 3 months credit (Max) all to be spread across 12 months. Perhaps this is something Plusnet could look into.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,868
Thanks: 326
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Registered: ‎26-03-2018

Re: Thanks for the gift

Hi @shutter,

 

The personalised chocolate bars are something that we've quite recently introduced. At the moment, team leaders and our customer advocates team are able to send these and they're normally sent on occasions where we've made a mistake or where a customer has provided feedback on an experience. This is still in trial stage and we're hoping to expand it in the future.

 

I'm afraid I'm not able to stretch to a year's free broadband and phone but I've popped a chocolate in the post for you as a thank you for being a long-term customer with us.

 

 

@mort7890 I like your idea of rewarding long-standing customers with free service, with the length of the free service dependant on the length of time that they have been our customer. I will pass this on.

 

Thanks,

Emily

 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Community Veteran
Posts: 20,030
Thanks: 2,724
Fixes: 40
Registered: ‎06-11-2007

Re: Thanks for the gift

@EmilyD  Oooh!   Thank you very  much Smiley....  My missus has just started a diet, so it will be ALL MINE ! ! ! 

 

have a nice day. Wink

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Seasoned Hero
Posts: 6,973
Thanks: 1,538
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Registered: ‎01-12-2010

Re: Thanks for the gift

@shutter i had no idea you were a chocoholic Cool_smiley

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Community Veteran
Posts: 20,030
Thanks: 2,724
Fixes: 40
Registered: ‎06-11-2007

Re: Thanks for the gift

@rongtw  Well I am now ! ! !..

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Aspiring Pro
Posts: 392
Thanks: 49
Fixes: 3
Registered: ‎28-06-2007

Re: Thanks for the gift

@EmilyD

Many thanks hope something comes of it.

Also the chocolate was a nice gesture.