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Text requesting feedback - but why?

FIXED
198kHz
Seasoned Hero
Posts: 5,756
Thanks: 2,817
Fixes: 41
Registered: ‎30-07-2008

Text requesting feedback - but why?

Just received a text, thus -

 

Plusnet would love your feedback.

Q1/3 How satisfied were you with your recent experience?

Please reply with a score (1 very dissatisfied to 5 very satisfied)

 

I've no reason to doubt that it's genuine, but I'm not aware of having any recent interaction with Plusnet.  Undecided

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
6 REPLIES 6
chenks76
All Star
Posts: 3,274
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Registered: ‎24-10-2013

Re: Text requesting feedback - but why?

reply back with 1 for every question then, really screw up their stats Smiley
Townman
Superuser
Superuser
Posts: 24,036
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Registered: ‎22-08-2007

Re: Text requesting feedback - but why?

Is your mobile number number associated with more than one account?
I help support a number of my referrals and thus my mobile number is on their accounts. I've had unexpected SMS messages when the account holder has made direct contact with PN.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,662
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Registered: ‎21-04-2017

Re: Text requesting feedback - but why?

Fix

@198kHz

Mind sending me a PM with your mobile number so I can further investigate?

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
198kHz
Seasoned Hero
Posts: 5,756
Thanks: 2,817
Fixes: 41
Registered: ‎30-07-2008

Re: Text requesting feedback - but why?

@Townman   Good point. As far as I'm aware, only two other accounts have had my mobile attached. One is my daughter, who has had no reason to contact PN for a good few years, and the other is a friend who closed her account in 2015.

 

@Gandalf   Thanks Anoush - PM is on the way...

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
198kHz
Seasoned Hero
Posts: 5,756
Thanks: 2,817
Fixes: 41
Registered: ‎30-07-2008

Re: Text requesting feedback - but why?

It was an old referral I'd overlooked.  Embarrassed

Thanks again @Gandalf

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,662
Thanks: 10,274
Fixes: 1,607
Registered: ‎21-04-2017

Re: Text requesting feedback - but why?

No problems, I'm glad we cleared that up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet