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Text requesting feedback - but why?

FIXED
198kHz
Seasoned Hero
Posts: 5,591
Thanks: 2,577
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Registered: ‎30-07-2008

Text requesting feedback - but why?

Just received a text, thus -

 

Plusnet would love your feedback.

Q1/3 How satisfied were you with your recent experience?

Please reply with a score (1 very dissatisfied to 5 very satisfied)

 

I've no reason to doubt that it's genuine, but I'm not aware of having any recent interaction with Plusnet.  Undecided

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
6 REPLIES 6
chenks76
All Star
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Registered: ‎24-10-2013

Re: Text requesting feedback - but why?

reply back with 1 for every question then, really screw up their stats Smiley
Townman
Superuser
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Re: Text requesting feedback - but why?

Is your mobile number number associated with more than one account?
I help support a number of my referrals and thus my mobile number is on their accounts. I've had unexpected SMS messages when the account holder has made direct contact with PN.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,259
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Registered: ‎21-04-2017

Re: Text requesting feedback - but why?

Fix

@198kHz

Mind sending me a PM with your mobile number so I can further investigate?

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
198kHz
Seasoned Hero
Posts: 5,591
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Text requesting feedback - but why?

@Townman   Good point. As far as I'm aware, only two other accounts have had my mobile attached. One is my daughter, who has had no reason to contact PN for a good few years, and the other is a friend who closed her account in 2015.

 

@Gandalf   Thanks Anoush - PM is on the way...

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
198kHz
Seasoned Hero
Posts: 5,591
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Text requesting feedback - but why?

It was an old referral I'd overlooked.  Embarrassed

Thanks again @Gandalf

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,259
Thanks: 9,191
Fixes: 1,478
Registered: ‎21-04-2017

Re: Text requesting feedback - but why?

No problems, I'm glad we cleared that up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team