cancel
Showing results for 
Search instead for 
Did you mean: 

Connection?

Iconoclast
Newbie
Posts: 3
Registered: 07-08-2017

Connection?

I used to have copper internet but my new doorbell needed a decent net connection (yes, you read it right ). I decided to go to fibre internet.

After a few days of excitement about my connection speeds, the day came. At just before 10 this morning my old 'net went off in preparation for the fibre to come on-line. At 3pm I was miffed enough to call and was told ".. it should be on soon...". I snapped at 5pm. I was then told "... there's a fault but it's not at your end. We'll get an engineer to you (why? You admitted it's not at my end), We'll phone you when we have an appointment....".

For a company that sells its self purely on the back of helpful and knowledgeable staff, it's woeful.

I'm within the timeslot to cancel, I think I might...
5 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Connection?


Iconoclast wrote:
For a company that sells its self purely on the back of helpful and knowledgeable staff, it's woeful.

you've quickly found out that that is just "marketing speak" and is far from the truth unfortunately.
however if the fault in the the "BT" network then it'll still be there no matter what ISP you go to, as it'll need fixed regardless.

you'll get the usual "we're sorry we didn't communicate better" response form the usual plusnet staff in here eventually.
a quick search will show that this repsonse is often used (too often).

Iconoclast
Newbie
Posts: 3
Registered: 07-08-2017

Re: Connection?

As much as I don't want to play the pity-poor-old-me card, I'm stuck alone in my bungalow and the net connection is my only form of specialisation. I'm missing it already.

From now on, I'm going to point and laugh when that mookle appears in an ad and waffles on about "We'll do you proud".... doesn't need that last word, really.
Iconoclast
Newbie
Posts: 3
Registered: 07-08-2017

Re: Connection?

Specialisation? I typed socialization...
Plusnet Help Team
Plusnet Help Team
Posts: 8,339
Thanks: 2,559
Fixes: 414
Registered: 21-04-2017

Re: Connection?

Sorry to hear you're experiencing a fault with your fibre service

It looks like an engineer went out this morning and rectified the problem less than 24 hours later.

Let us know if there are any further issues.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Browni
Aspiring Hero
Posts: 2,265
Thanks: 771
Fixes: 45
Registered: 02-03-2016

Re: Connection?


Iconoclast wrote:
Specialisation? I typed socialization...

With a zee? Funny

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy