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Connection?

Iconoclast
Newbie
Posts: 3
Registered: ‎07-08-2017

Connection?

I used to have copper internet but my new doorbell needed a decent net connection (yes, you read it right ). I decided to go to fibre internet.

After a few days of excitement about my connection speeds, the day came. At just before 10 this morning my old 'net went off in preparation for the fibre to come on-line. At 3pm I was miffed enough to call and was told ".. it should be on soon...". I snapped at 5pm. I was then told "... there's a fault but it's not at your end. We'll get an engineer to you (why? You admitted it's not at my end), We'll phone you when we have an appointment....".

For a company that sells its self purely on the back of helpful and knowledgeable staff, it's woeful.

I'm within the timeslot to cancel, I think I might...
5 REPLIES 5
chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: Connection?


@Iconoclast wrote:
For a company that sells its self purely on the back of helpful and knowledgeable staff, it's woeful.

you've quickly found out that that is just "marketing speak" and is far from the truth unfortunately.
however if the fault in the the "BT" network then it'll still be there no matter what ISP you go to, as it'll need fixed regardless.

you'll get the usual "we're sorry we didn't communicate better" response form the usual plusnet staff in here eventually.
a quick search will show that this repsonse is often used (too often).

Iconoclast
Newbie
Posts: 3
Registered: ‎07-08-2017

Re: Connection?

As much as I don't want to play the pity-poor-old-me card, I'm stuck alone in my bungalow and the net connection is my only form of specialisation. I'm missing it already.

From now on, I'm going to point and laugh when that mookle appears in an ad and waffles on about "We'll do you proud".... doesn't need that last word, really.
Iconoclast
Newbie
Posts: 3
Registered: ‎07-08-2017

Re: Connection?

Specialisation? I typed socialization...
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Connection?

Sorry to hear you're experiencing a fault with your fibre service

It looks like an engineer went out this morning and rectified the problem less than 24 hours later.

Let us know if there are any further issues.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
Browni
Aspiring Hero
Posts: 2,593
Thanks: 981
Fixes: 54
Registered: ‎02-03-2016

Re: Connection?


@Iconoclast wrote:
Specialisation? I typed socialization...

With a zee? Funny