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Text requesting feedback - but why?

FIXED
198kHz
Aspiring Champion
Posts: 3,490
Thanks: 423
Fixes: 11
Registered: ‎30-07-2008

Text requesting feedback - but why?

Just received a text, thus -

 

Plusnet would love your feedback.

Q1/3 How satisfied were you with your recent experience?

Please reply with a score (1 very dissatisfied to 5 very satisfied)

 

I've no reason to doubt that it's genuine, but I'm not aware of having any recent interaction with Plusnet.  Undecided

Remember you are unique - just like everyone else
6 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
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Registered: ‎24-10-2013

Re: Text requesting feedback - but why?

reply back with 1 for every question then, really screw up their stats Smiley
Superuser
Superuser
Posts: 12,712
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Registered: ‎22-08-2007

Re: Text requesting feedback - but why?

Is your mobile number number associated with more than one account?
I help support a number of my referrals and thus my mobile number is on their accounts. I've had unexpected SMS messages when the account holder has made direct contact with PN.
Plusnet Help Team
Plusnet Help Team
Posts: 9,135
Thanks: 2,855
Fixes: 453
Registered: ‎21-04-2017

Re: Text requesting feedback - but why?

Fix

@198kHz

Mind sending me a PM with your mobile number so I can further investigate?

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
198kHz
Aspiring Champion
Posts: 3,490
Thanks: 423
Fixes: 11
Registered: ‎30-07-2008

Re: Text requesting feedback - but why?

@Townman   Good point. As far as I'm aware, only two other accounts have had my mobile attached. One is my daughter, who has had no reason to contact PN for a good few years, and the other is a friend who closed her account in 2015.

 

@Gandalf   Thanks Anoush - PM is on the way...

Remember you are unique - just like everyone else
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198kHz
Aspiring Champion
Posts: 3,490
Thanks: 423
Fixes: 11
Registered: ‎30-07-2008

Re: Text requesting feedback - but why?

It was an old referral I'd overlooked.  Embarrassed

Thanks again @Gandalf

Remember you are unique - just like everyone else
Plusnet Help Team
Plusnet Help Team
Posts: 9,135
Thanks: 2,855
Fixes: 453
Registered: ‎21-04-2017

Re: Text requesting feedback - but why?

No problems, I'm glad we cleared that up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team