Text requesting feedback - but why?

[#1]

Just received a text, thus -

Plusnet would love your feedback.

Q1/3 How satisfied were you with your recent experience?

Please reply with a score (1 very dissatisfied to 5 very satisfied)

I've no reason to doubt that it's genuine, but I'm not aware of having any recent interaction with Plusnet.  

[#2]

reply back with 1 for every question then, really screw up their stats

[#3]

Is your mobile number number associated with more than one account?
I help support a number of my referrals and thus my mobile number is on their accounts. I've had unexpected SMS messages when the account holder has made direct contact with PN.

[#4 · Accepted solution]

@198kHz

Mind sending me a PM with your mobile number so I can further investigate?

Anoush

[#5]

@Townman   Good point. As far as I'm aware, only two other accounts have had my mobile attached. One is my daughter, who has had no reason to contact PN for a good few years, and the other is a friend who closed her account in 2015.

@Gandalf   Thanks Anoush - PM is on the way...

[#6]

It was an old referral I'd overlooked.  

Thanks again @Gandalf

[#7]

No problems, I'm glad we cleared that up.