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Submitting a ticket method gone?

Community Veteran
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: Submitting a ticket method gone?

So I have got a question which does not need an immediate response.

I could enter a support ticket in about 60s.

I have gone through the ask a question wizard, which was no help.

And at 13:00 on a Friday afternoon, there are no Chat agents available.

Bring back the ticket system please.

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rongtw
Seasoned Hero
Posts: 6,973
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Fixes: 12
Registered: ‎01-12-2010

Re: Submitting a ticket method gone?

Now thats strange ??  i still got the same as the other day , is something wrong with chat ?Huh

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Community Veteran
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: Submitting a ticket method gone?

If I choose, I am thinking of leaving, there are no chat agents available, if I choose, a question about my bill, there are agents available.

 

But really, I just want to submit a ticket

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Plusnet Help Team
Plusnet Help Team
Posts: 5,069
Thanks: 1,275
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Registered: ‎25-03-2015

Re: Submitting a ticket method gone?


@godsell4 wrote:

If I choose, I am thinking of leaving, there are no chat agents available, if I choose, a question about my bill, there are agents available.

Sorry to hear you're thinking of leaving. There may be a problem with selecting that option on chat. If you follow one of the other option, the advisor would be able to transfer you to the correct department. Apologies for any inconvenience.

 


@godsell4 wrote:

But really, I just want to submit a ticket


I don't believe we've ever accepted cancellations via ticket so raising a ticket for this would have likely resulted in a wait followed by a response advising to call us on 0800 013 2632.

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 Harry Beesley
 Plusnet Infrastructure Operations Professional
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Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: ‎24-10-2013

Re: Submitting a ticket method gone?

i've found the online chat and email options to be totally useless no matter what your issue is.
nine times out of ten the response you get is "sorry i can't help with that you will need to call us".