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Service status RSS feed

Community Veteran
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Registered: 10-04-2007

Service status RSS feed

Has anyone else had problems with the RSS feeds since usertools was moved?
http://validator.w3.org/feed/check.cgi?url=http%3A%2F%2Fusertools.plus.net%2Fstatus%2Fstatus.xml suggests there is an issue.
Odd thing is I can view the feed in IE.
jelv (a.k.a Spoon Whittler)
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42 REPLIES
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Re: Service status RSS feed

No problem with Firefox and emails into Outlook 2003 using RSS Popper
Community Veteran
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Re: Service status RSS feed

What IP address do you have for usertools.plus.net? I'm getting an IP that looks to be on Rackspace!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Community Veteran
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Re: Service status RSS feed

Community Veteran
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Re: Service status RSS feed

It goes all round the houses so something is badly wrong
Tracing route to usertools.plus.net [37.188.117.224]
over a maximum of 30 hops:
  1    84 ms    99 ms    99 ms  192.168.1.254
  2    33 ms    32 ms    32 ms  lo0-central10.ptw-ag03.plus.net [195.166.128.197]
  3    32 ms    31 ms    31 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.152]
  4    47 ms    31 ms    31 ms  xe-4-3-0.ptw-cr01.plus.net [212.159.0.244]
  5    32 ms    32 ms    32 ms  te-4-2.car5.London1.Level3.net [217.163.45.249]
  6    *        *        *    Request timed out.
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    40 ms    32 ms    33 ms  ae-11-vl-3101.edge3.London2.Level3.net [4.69.202.170]
10    33 ms    33 ms    33 ms  195.50.125.70
11    33 ms    33 ms    32 ms  coreb-edge5.lon3.rackspace.net [164.177.137.40]
12    33 ms    33 ms    32 ms  core5-coreb.lon3.rackspace.net [164.177.137.23]
13    33 ms    33 ms    33 ms  aggr333a-1-core5.lon3.rackspace.net [31.222.133.193]
14    *        *        *    Request timed out.
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *
Superuser
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Re: Service status RSS feed

Agreed, that looks odd.  Pathping shows something similar in the middle of the journey.
I'll flag it up, but I'd guess the networks guys won't see it till the morning.
The Service still appears to be working though Embarrassed
Maurice
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Re: Service status RSS feed

Quote from: jelv
What IP address do you have for usertools.plus.net? I'm getting an IP that looks to be on Rackspace!

nslookup gives 37.188.117.224 which is correct and not responding to pings is intentional. It is where you suggested. I wasn't aware there was a problem with the feed, I'll check the UserTools side later.
David
David
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Re: Service status RSS feed

There is presumably a white-list of allowed HTTP user agents, which would explain why it works in a web browser but the validators receive "HTTP 403 Forbidden" response codes.
$ wget "http://usertools.plus.net/status/status.xml"
--2014-10-07 20:47:29--  http://usertools.plus.net/status/status.xml
Resolving usertools.plus.net... 37.188.117.224
Connecting to usertools.plus.net|37.188.117.224|:80... connected.
HTTP request sent, awaiting response... 403 Forbidden
2014-10-07 20:47:29 ERROR 403: Forbidden.
$ wget --user-agent="Mozilla/5.0 (X11; Linux x86_64; rv:32.0) Gecko/20100101 Firefox/32.0" "http://usertools.plus.net/status/status.xml"
--2014-10-07 20:47:54--  http://usertools.plus.net/status/status.xml
Resolving usertools.plus.net... 37.188.117.224
Connecting to usertools.plus.net|37.188.117.224|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 24699 (24K) [application/xml]
Saving to: ‘status.xml’
100%[======================================>] 24,699      --.-K/s  in 0.08s 
2014-10-07 20:47:54 (284 KB/s) - ‘status.xml’ saved [24699/24699]
Highlighted
Superuser
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Re: Service status RSS feed

The feed file itself looks to be OK, last updated after the SS post at 15:10. The oddity mid way through Oldjim's trace looks to be Level3 going round the houses. The box itself is at hop 14 or 15 on that trace.
David
David
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Re: Service status RSS feed

I'm inclined to say there's nothing to see here. The box is now hosted on Rackspace servers and I strongly suspect ejs's rationale for the validators is correct. Exactly what problems have you been having jelv?

Bob Pullen
Plusnet Product Team
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Community Veteran
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Re: Service status RSS feed

No posts received by FeedDemon since 1st October.
Attempting to re-add the feed fails (see attached). Previewing says:
Quote
FeedDemon was unable to locate a valid feed for this site.

Edit: http://usergroup.plus.net/pugrss.php and http://usergroup.plus.net/pugrss2.php (I'm not actually subscribed to this one) are also failing.
Edit 2: I'm subscribed to 24 feeds in all, only two are failing (the service status and first pug one). The feeds that are working include two others from Plusnet: http://community.plus.net/feed/ and http://feeds.feedburner.com/Servicestatusnet
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Re: Service status RSS feed

Quote from: Bob
I'm inclined to say there's nothing to see here. The box is now hosted on Rackspace servers and I strongly suspect ejs's rationale for the validators is correct. Exactly what problems have you been having jelv?

OT: Rackspace is a secure area of Plusnet's network where an IRCd is not permitted?  Shocked
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Community Gaffer
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Re: Service status RSS feed

Quote from: avatastic
OT: Rackspace is a secure area of Plusnet's network where an IRCd is not permitted?  Shocked

Who said anything about Plusnet's network? Tongue
Quote from: Linn
The Usertools website is moving to a new network location where IRC access is unfortunately against our security policies.

Quote from: jelv
No posts received by FeedDemon since 1st October.

Feedly here and that's working fine. Let me have a fiddle with FeedDemon and see if I can replicate the problem. The Usergroup and ourselves have been fixing the odd thing here and there over the last week or so, none of it is stuff that I'd expect to break the RSS feed though? Undecided
Edit: Doesn't seem to be user agent related:
bpullen@pvs-csctools:~$ wget --user-agent="FeedDemon/4.5 (http://www.feeddemon.com/>
--11:02:47--  http://usertools.plus.net/status/status.xml
          => `status.xml.3'
Resolving usertools.plus.net... 37.188.117.224
Connecting to usertools.plus.net|37.188.117.224|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 24,184 (24K) [application/xml]
100%[=========================================>] 24,184        --.--K/s
11:02:47 (829.64 KB/s) - `status.xml.3' saved [24184/24184]

Bob Pullen
Plusnet Product Team
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Re: Service status RSS feed

it's like the weird one of service status emails going into spam for me since the move.. which is still happening.

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Re: Service status RSS feed

To be fair, I'd automatically consider mail from a rackspace IP to be spam too.
Quote from: Bob
Nothing is insecure at present, however we have legitimate concerns about continuing to run an IRC daemon from the location we're moving the Usertools server to.

I forgot to ask at the time for you to elaborate  Grin
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)