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Service outages - customer communication poss?

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piattj
Dabbler
Posts: 23
Registered: ‎16-03-2011

Service outages - customer communication poss?

I've been with Plusnet for many years now and am a very happy customer.
Apologies if this has been addressed elsewhere but... when there are service outages (eg the one this morning where a BT 20CN/21CN circuit was down) that take down customer internet access, it's then not possible to log in to the Plusnet member centre to check if there IS a service outage causing a problem.
In that case, is it possible to send a short SMS to customers advising them that a service is out and they may be affected, then perhaps another SMS when problem has been resolved.
I appreciate the difficulties (which customers are affected, at what point do you send the SMS etc) but I wondered if there was a simple mechanism that might allow customers to get a swift simple status via SMS ... which would prove useful for me (stops me troubleshooting my router, or wandering the local street looking for BT engineer activity  Roll eyes 
Thanks!
3 REPLIES
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Service outages - customer communication poss?

Can you get email on your mobile? If so sign up at http://usertools.plus.net/status/email.php
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
piattj
Dabbler
Posts: 23
Registered: ‎16-03-2011

Re: Service outages - customer communication poss?

Thanks! Done..>!    Smiley
Superuser
Superuser
Posts: 9,884
Thanks: 1,248
Fixes: 71
Registered: ‎06-04-2007

Re: Service outages - customer communication poss?

Or check @plusnet on twitter.
David