@Townman wrote:
Hi Steve,
A warm welcome to the forums. One customer to another, at 3 years your router is out of warranty, so can you please advise why you feel that you should get a free replacement?
A personal view is that the BT routers Plusnet are forced to use are not the best of breed, There are better routers out there for not very much. A few months back I picked up an excellent (apparently brand new) TP router for £10 in a charity shop. Far more functionality than the BT hubs.
Have you checked your phone line for noise?
After years with Plusnet I had to finally join the forums to reply to this.
Since I signed up to Plusnet I've had nightmares getting things sorted from them sending BT engineers to activate the wrong address resulting in me taking two days off (even though I had to do nothing!), and sending my Technicolor 582n router to the wrong address also, through to poor router performance in a single storey flat, even in the same room. When it was fine it was fine, but I complained on support calls about how frequently it would cut out, even after all tests, resets, channel changes etc. I had tried another Technicolor 582n. They are just not fit for purpose. The replacement model was not offered to me unless I paid full price for it. I was told on Twitter earlier this year and this week also a potential replacement could be sent out. I am reassured by Gandalf's response in this thread that something can be done. I don't want to pay for something to replace hardware that was unsatisfactory from day one, but of course the postage isn't a problem... I'm already payuing £9 more a month than new customers would pay - a lovely reward for my loyalty - the least that should be done is allowing me to get close to the 76Mbps I'm paying for! So, I've considered moving but would like to give Plusnet one last try with the Hub One in tow, with fingers crossed that my WiFi connection improves finally. Ethernet has always been the saviour and until recently most scenarios I have just lived with. However, this week has been speeds of anywhere from completelety dead to 1.2Kbps download... 😕 I don't want to use the BT Openreach modem and the Technicolor router anymore... I managed to get speeds back up to 18Mbps where it was stuck for some time until another few reboots bringing it somewhere closer to 50Mbps. How long that lasts, I don't know, but I had to vent at someone wondering why people would want a router replaced free; I've been asking for over 3 years so maybe its time I either get something for my loyalty or just give up and leave... I get OPs situation may be different, but still, this has been a bit of a frustrating journey.
