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plus.net running really, really slow

Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

plus.net running really, really slow

I went to the plus.net site twice this morning and each time it was running very very slow, this last time it took nearly 1 minute to load and this is what I got when it had finished!

Screen Shot 2018-01-03 at 09.44.43.png60 seconds later...

 Also the labels for posting are very limited and the one chosen has no bearing on this issue, I only selected it to allow me to post.

12 REPLIES
Superuser
Superuser
Posts: 11,280
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Registered: 22-08-2007

Re: plus.net running really, really slow

Briefly this morning also I could not connect to the community.

Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: plus.net running really, really slow

Well to be fair the only issue I have had is with the plus.net site, community has been fine for me so far at least.

gsha
Dabbler
Posts: 13
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Registered: 28-11-2017

Re: plus.net running really, really slow

There's definitely something not right!!

 

Plusnet.jpg

Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: plus.net running really, really slow

It maybe that there is an update in progress. If so not the best of timing if you ask me, and if you don't ask me, it's still not the best of timing!

rongtw
Seasoned Hero
Posts: 6,959
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Registered: 01-12-2010

Re: plus.net running really, really slow

yes i tried to connect 10 mins ago and got this Undecided

Capture.JPG

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Gel
Seasoned Pro
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Registered: 02-08-2007

Re: plus.net running really, really slow

Superuser
Superuser
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Registered: 22-08-2007

Re: plus.net running really, really slow

This is an issue Plusnet is investigating - have requested a service status notice.
Community Veteran
Posts: 5,237
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Fixes: 31
Registered: 16-10-2014

Re: plus.net running really, really slow

The site appears to be working now, so I think my assumption about the update may have been correct, and I'll assume this until such a time as I am told otherwise.

Community Gaffer
Community Gaffer
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Registered: 22-02-2016

Re: plus.net running really, really slow

@Mook, your assumption is not correct - we only do software releases to the website overnight when there isn't much traffic.

The issue has been resolved and there is a service status post about it here: https://community.plus.net/t5/Service-Status/Intermittent-Website-Issues/m-p/1504376#M256

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
Posts: 5,237
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Registered: 16-10-2014

Re: plus.net running really, really slow

Thanks for clarifying that @jaread83, I am now a wiser man. The status update doesn't say what was wrong, so are you able to share the reason?

Community Gaffer
Community Gaffer
Posts: 3,146
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Registered: 22-02-2016

Re: plus.net running really, really slow

I don't know any of the finer details of what went wrong exactly but from what I can gather from asking one of the teams involved I have been told there was a latency issue with the site.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: plus.net running really, really slow

Fair enough @jaread83, I appreciate it's not within your remit, but the response you got from the team, is nothing more than stating the obvious. Maybe @LouisaMartin's status updates will shed some light on it for the nosey ones like me. Wink