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plus.net running really, really slow

Anonymous
Not applicable

plus.net running really, really slow

I went to the plus.net site twice this morning and each time it was running very very slow, this last time it took nearly 1 minute to load and this is what I got when it had finished!

60 seconds later...

 Also the labels for posting are very limited and the one chosen has no bearing on this issue, I only selected it to allow me to post.

12 REPLIES 12
Townman
Superuser
Superuser
Posts: 19,668
Thanks: 8,025
Fixes: 94
Registered: ‎22-08-2007

Re: plus.net running really, really slow

Briefly this morning also I could not connect to the community.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Anonymous
Not applicable

Re: plus.net running really, really slow

Well to be fair the only issue I have had is with the plus.net site, community has been fine for me so far at least.

gsha
Dabbler
Posts: 15
Thanks: 1
Registered: ‎28-11-2017

Re: plus.net running really, really slow

There's definitely something not right!!

 

Plusnet.jpg

Anonymous
Not applicable

Re: plus.net running really, really slow

It maybe that there is an update in progress. If so not the best of timing if you ask me, and if you don't ask me, it's still not the best of timing!

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: plus.net running really, really slow

yes i tried to connect 10 mins ago and got this Undecided

Capture.JPG

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Gel
Aspiring Champion
Posts: 2,234
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Re: plus.net running really, really slow

Townman
Superuser
Superuser
Posts: 19,668
Thanks: 8,025
Fixes: 94
Registered: ‎22-08-2007

Re: plus.net running really, really slow

This is an issue Plusnet is investigating - have requested a service status notice.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Anonymous
Not applicable

Re: plus.net running really, really slow

The site appears to be working now, so I think my assumption about the update may have been correct, and I'll assume this until such a time as I am told otherwise.

jaread83
Community Gaffer
Community Gaffer
Posts: 3,438
Thanks: 2,337
Fixes: 81
Registered: ‎22-02-2016

Re: plus.net running really, really slow

@Anonymous, your assumption is not correct - we only do software releases to the website overnight when there isn't much traffic.

The issue has been resolved and there is a service status post about it here: https://community.plus.net/t5/Service-Status/Intermittent-Website-Issues/m-p/1504376#M256

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Anonymous
Not applicable

Re: plus.net running really, really slow

Thanks for clarifying that @jaread83, I am now a wiser man. The status update doesn't say what was wrong, so are you able to share the reason?

jaread83
Community Gaffer
Community Gaffer
Posts: 3,438
Thanks: 2,337
Fixes: 81
Registered: ‎22-02-2016

Re: plus.net running really, really slow

I don't know any of the finer details of what went wrong exactly but from what I can gather from asking one of the teams involved I have been told there was a latency issue with the site.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Anonymous
Not applicable

Re: plus.net running really, really slow

Fair enough @jaread83, I appreciate it's not within your remit, but the response you got from the team, is nothing more than stating the obvious. Maybe @LouisaMartin's status updates will shed some light on it for the nosey ones like me. Wink