Router farce. No bb over xmas
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Router farce. No bb over xmas
24-12-2014 9:28 PM
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Re: Router farce. No bb over xmas
24-12-2014 9:35 PM
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![Smiley Smiley](/html/@39650D28FE4EA73A5BA77CFD0A477003/images/emoticons/smiley.gif)
To be is to do - Kant
do be do be do - Sinatra
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Re: Router farce. No bb over xmas
24-12-2014 9:42 PM
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Quote from: PeterLoftus You will need to set the protocol to PPPoA
WRONG !, you need to set your computer to PPPoE.
Re: Router farce. No bb over xmas
24-12-2014 9:43 PM
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To be is to do - Kant
do be do be do - Sinatra
Re: Router farce. No bb over xmas
24-12-2014 10:38 PM
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![Smiley Smiley](/html/@39650D28FE4EA73A5BA77CFD0A477003/images/emoticons/smiley.gif)
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
Re: Router farce. No bb over xmas
25-12-2014 12:05 PM
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Will this work on XP ? I have windows 7 on laptop but not as convenient due to location of modem.
Re: Router farce. No bb over xmas
25-12-2014 12:42 PM
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Re: Router farce. No bb over xmas
25-12-2014 2:37 PM
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[Edit] Your user details would have been sent by email in your Welcome Pack, but if you haven't received that the help desk should be able to give them to you. I believe you use the same password as you use to log on to the member centre, and you username takes the form of username@plusdsl.net - you would have chosen the username and password when ordering, I think.[/Edit]
Try connecting with the following:
Username - bt_test@startup_domain
Password - anything
if that connects you won't get web pages, so disconnect and try this next:
Username - bt_test_user@plusdsl.net
Password - anything
After that it's a call to support. What they do depends on the result. If the connection worked it may just be that your account has not been activated yet, in which case they should be able to do that while you are on the phone. If it doesn't work they'll probably have to raise a fault with BTwholesale to get that rectified.
Re: Router farce. No bb over xmas
25-12-2014 8:54 PM
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I eventually got connected using my other desktop PC that runs XP. cant connect using laptop on windows 7. very weird. I contact support via the online chat - not surprisingly they were not very busy today ! infact i was on to them around lunchtime and they were really quiet - everyone else eating turkey I think !
they said there could be some registry files missing from my laptop and there is not a lot they can do - they checked my account and confirmed all active. I then tried on teh XP machine and got straight in ! I have 49mbps - not bad considering I pay for only 40 and I have moved from 2.5mbps !!!
not an ideal solution as cant connect any wi-fi devices but dont need the internet much over the holidays. new router has been sent in case first one was lost in the post.
thanks for the tips - would not have connected without your help. shame they dont train the OR technicians cos if he had this info he could have got me up and running !
Re: Router farce. No bb over xmas
25-12-2014 9:53 PM
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Re: Router farce. No bb over xmas
25-12-2014 10:28 PM
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Re: Router farce. No bb over xmas
29-12-2014 12:00 PM
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Quote thanks for the tips - would not have connected without your help. shame they dont train the OR technicians cos if he had this info he could have got me up and running !
The OR engineer is only required to prove the modem (not the router) is in sync, not to ensure a full end to end connection.
Re: Router farce. No bb over xmas
30-12-2014 10:00 AM
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or better still....why dont plusnet get their act together and send the router 2 WEEKS IN ADVANCE ??????? there is no logical reason why not
my router was allegedly sent out on 19th dec (although reading some of the account notes I am suspicious of this ?) and ITS STILL NOT ARRIVED.
dick:quote
Re: Router farce. No bb over xmas
30-12-2014 11:11 AM
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I'm just about to reply to your ticket again and I'll arrange a goodwill gesture for the error.
Re: Router farce. No bb over xmas
30-12-2014 11:21 AM
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Quote from: Chris However looking at your account I think we've messed up and only ordered the router when you contacted us about it, I can't see any record of a router being ordered prior to when you contacted us via ticket around Christmas.
Chris,
Was the OPTIONAL router requested at the time the OP processed their FTTC order? IIRC the PlusNET router is not a mandatory option - the user can if they so choose opt to use a suitable router supplied by themselves... which is another reason for not supplying these via BTOR.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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