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Quidco cashback tracked in wrong amount

ikriss
Not applicable
Posts: 2
Registered: ‎02-01-2015

Quidco cashback tracked in wrong amount

Hi, Smiley
I signed up to Plusnet ( Unlimited new broadband sign up + homephone up to 17Mb package £65 cashback  ) I went through Quidco and should have got £65 in cashback , I signed up yesterday , My order number is BP02641972  , I went back today  on the quidco website and shows me that only £10 cashback been tracked
Is there anything I can do with this case ?  Undecided
Thanks
7 REPLIES 7
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Quidco cashback tracked in wrong amount

you need to contact quidco as it is nothing directly to do with Plusnet
ikriss
Not applicable
Posts: 2
Registered: ‎02-01-2015

Re: Quidco cashback tracked in wrong amount

I will get touch witch quidco today to ask about my cash back , but could you ask your marketing/sales team about my case please , or could you give me direct number to them.
regards
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Quidco cashback tracked in wrong amount

I am not staff just a customer but you could try ringing Sales
    0800 432 0080
    0345 140 0200
    8am - 8pm Monday to Friday
    9am - 7pm Saturday
    9am - 6pm Sunday
JTaylor
Grafter
Posts: 93
Registered: ‎18-08-2014

Re: Quidco cashback tracked in wrong amount

Hi ikriss
Like Oldjim said, the Quidco cashback isn't handled by us.
I've taken the liberty of going through Quidco's support information and found this:
http://www.quidco.com/help/1466
That's where you'll need to raise it, should you still need to.
I hope this helps!
Townman
Superuser
Superuser
Posts: 19,732
Thanks: 8,066
Fixes: 94
Registered: ‎22-08-2007

Re: Quidco cashback tracked in wrong amount

Quote from: ikriss
I signed up to Plusnet ( Unlimited new broadband sign up + homephone up to 17Mb package £65 cashback  )

Hi Ikriss,
A warm welcome to the forums.
Just to ensure that your expectations are appropriately "shaped" - the offer you quoted, was that as advertised on the PlusNet site or the Quidco site?
I believe I am correct in stating that the package offers advertised on the PlusNet site are only available when signing up direct on the PlusNet site - not through a third party.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Marksfish
Seasoned Pro
Posts: 1,042
Thanks: 269
Fixes: 4
Registered: ‎22-11-2014

Re: Quidco cashback tracked in wrong amount

The Quidco site does say that initially the cashback may track at a lower rate. This allows them time to sort out the various different offers that are being offered. If it still isn't right in the next 7 days, you need to raise a claim with Quidco, not PN.
Mark
jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

Re: Quidco cashback tracked in wrong amount

Quote from: Townman
I believe I am correct in stating that the package offers advertised on the PlusNet site are only available when signing up direct on the PlusNet site - not through a third party.

I signed up to PlusNet via Quidco when PlusNet were offering £75 cashback and Quidco were offering £100.
I have now received £100 from Quidco and £75 from PlusNet.