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Plusnet..up your game

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sassy62
Grafter
Posts: 139
Registered: ‎22-08-2008

Plusnet..up your game

Just noticed on your 'Switch to plusnet see how we compare' section you have compared your self to AOL, Tiscal and TalkTalk...three of the lowest scorers in the Which? ISP survey and very poor companies in general.
AOL even earned themselves a 'dont buy' award..
Come on...your better than that!
6 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Plusnet..up your game

Hiya,
Are you referring to our pricing model?  If so, then I wouldn't be too worried.
We don't plan on letting our standards of customer service and so on, to drop.
sassy62
Grafter
Posts: 139
Registered: ‎22-08-2008

Re: Plusnet..up your game

Hello James how you doing?
I wasnt refering to plusnets standards as such...just the fact that you were comparing plusnet against a pile of crap like AOL and Tiscali etc..notriously bad providers.
As a rough guide, on the last Which? survey PN are up there with Waitrose on 64%
AOL...36% is the best they can manage
Orange...31%
Talktalk 47%
Tiscali...41%
Loombucket
Grafter
Posts: 314
Registered: ‎09-06-2007

Re: Plusnet..up your game

Quote from: The

As a rough guide, on the last Which? survey PN are up there with Waitrose on 64%

They damn' well ought to be - IIRC Plusnet ARE Waitrose Internet.  Wink
sassy62
Grafter
Posts: 139
Registered: ‎22-08-2008

Re: Plusnet..up your game

Thats a relief then! lol...mind you, I tohught they were BT ...all one big happy family really eh..lol
dick:quote
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Plusnet..up your game

Quote
They damn' well ought to be - IIRC Plusnet ARE Waitrose Internet. 

Bit of terminology problem there.
PN look after the  Waitrose people who unfortunately bequeathed the the Durban call centre to us
Community Gaffer
Community Gaffer
Posts: 13,490
Thanks: 1,202
Fixes: 96
Registered: ‎04-04-2007

Re: Plusnet..up your game

Quote from: The
Just noticed on your 'Switch to plusnet see how we compare' section you have compared your self to AOL, Tiscal and TalkTalk...three of the lowest scorers in the Which? ISP survey and very poor companies in general.

We get a lot of people migrating in from these providers though so it makes sense to offer the comparison.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵