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Great Service !!

MightyMouse
Grafter
Posts: 226
Registered: ‎17-12-2007

Great Service !!

Yesteday morning @ approx 9.30 am I phoned customer service and spoke to Julie.
I explained to her that I thought my Router had about had it as It keeps getting disconnected and it was getting very hot . She agreed  and said she would send me a new one out , I should recieve it in about 3 days . well, I recieved it this morning just 24 hrs later and it's set up and running . The pages are now loading quickly and it's as solid as a rock . This is brilliant service . Thank you Julie very much for your help !!!
P.s with my voyager I left it on 24/7 as advised .
The Router that I have been sent this time is a Thomson  speedtouch .
Should I leave it on 24/7 or should I turn it off overnight ?Huh
3 REPLIES
VileReynard
All Star
Posts: 11,125
Thanks: 292
Fixes: 11
Registered: ‎01-09-2007

Re: Great Service !!

Leave it on.
Routers are designed to be left switched on - but give it reasonable air circulation.

MightyMouse
Grafter
Posts: 226
Registered: ‎17-12-2007

Re: Great Service !!

Thanks for your  help, I will do that then.
I have noticed that this one does have more air slots than the Voyager
Community Veteran
Posts: 3,486
Registered: ‎02-10-2008

Re: Great Service !!

I turn my router off frequently overnight - I don't need it on at night so why bother.
It just consumes energy unnecessarily.
I have a good connection, and turning it off causes no problems at all.