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Plusnet Unlimited usage query

Timalay
Grafter
Posts: 179
Thanks: 1
Registered: ‎02-05-2010

Plusnet Unlimited usage query

If Plusnet now only sell unlimited broadband, why on the usage page, is there a Off-peak slot?
4 REPLIES 4
Townman
Superuser
Superuser
Posts: 19,692
Thanks: 8,032
Fixes: 94
Registered: ‎22-08-2007

Re: Plusnet Unlimited usage query

If for no other reason, there are people on legacy measured tariffs who get free usage midnight until 8am.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Plusnet Unlimited usage query

Hi Timalay,
Townman pretty much has it spot on. There are still a number of customers who still use older products which have a usage cap, which is why we haven't updated it yet.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
mapletree
Grafter
Posts: 644
Registered: ‎28-07-2007

Re: Plusnet Unlimited usage query

It's handy to have this information even if you are on Unlimited.
Timalay
Grafter
Posts: 179
Thanks: 1
Registered: ‎02-05-2010

Re: Plusnet Unlimited usage query

I like having information also, even if I'm on unlimited.  It just pointless to have the two split up to me.  But I can see the point people are making.