Plus.net - negative.service
andre88uk,
I'm sorry to hear about the problems you've had with this. I can however see that a colleague of mine has picked this up and is doing their best to change the package over to talk mobile. I'm going to take a look myself to see if I can do that myself. I can also see that a refund has been arranged.
Just wanted to mention that I spotted an issue on your account with regards to your downstream, I've updated the connection profile which should hopefully lead to some improvement shortly.
I'll go and liaise with the person you spoke with and make sure they also get back to you as promised.
I'm sorry to hear about the problems you've had with this. I can however see that a colleague of mine has picked this up and is doing their best to change the package over to talk mobile. I'm going to take a look myself to see if I can do that myself. I can also see that a refund has been arranged.
Just wanted to mention that I spotted an issue on your account with regards to your downstream, I've updated the connection profile which should hopefully lead to some improvement shortly.
I'll go and liaise with the person you spoke with and make sure they also get back to you as promised.
PS talk mobile is active on your account. I'm sorry this is far later than originally needed, I can see discounts have been applied to your subscription as a good will gesture in light of that.
Hi there,
A refund for your mobile calls will definitely be done, details of that can be seen on ticket 50784599.
Yes, I can see that now and it is active.
It's too soon to do that I'm afraid, which is why we're refunding you after the bill, the ticket I mentioned at the start of this post should have all the info you need about that.
Yes, that's sorted as per my post made at 11:18.
I can see no reason at all why this would happen again.
Your phone should be working fine, I'd certainly look at crediting you for loss of service if there was an issue but I don't see that there is one, do let me know if you think otherwise.
A refund for your mobile calls will definitely be done, details of that can be seen on ticket 50784599.
Quote 1) the talk mobile package is now ACTUALLY active on my account (it was queued active earlier so nobody could actually activate it)
Yes, I can see that now and it is active.
Quote ) The mobile call charges have been ALL removed form my account prior to my billing date.
It's too soon to do that I'm afraid, which is why we're refunding you after the bill, the ticket I mentioned at the start of this post should have all the info you need about that.
Quote 3) My BB is now on the ADSL2 network so i can actually get some kind of speed on this thing
Yes, that's sorted as per my post made at 11:18.
Quote 4) This will not happen again (this is the 2nd time with 100% failure from plusnet to actually do what they say they will do .. they messed my first refund up then hummed and ahhed about re-issuing it)
I can see no reason at all why this would happen again.
Quote 5) I will be re-compensated for that fact my phone may now be unusable for up-to 72 hours through no fault of my own.
Your phone should be working fine, I'd certainly look at crediting you for loss of service if there was an issue but I don't see that there is one, do let me know if you think otherwise.
Call barring is in the course of being removed and should be within the next 3 hours.
I'm sorry there's still an issue with your speeds I'm aware that you just called tech support and a fault ticket has been opened, we just need to see how that goes.
Just to warn you (in a friendly and completely non-threatening manner) that because of that you might hit problems again when the next billing date comes around in two days time.
I am sorry for the issues you've had and I would like to make sure we give you a good will gesture after for this after the speed fault has been resolved.
I'm sorry there's still an issue with your speeds I'm aware that you just called tech support and a fault ticket has been opened, we just need to see how that goes.
Quote Pierre i have already cancelled my DD with these guys as they have screwed me over in each of the months i have been with them.
Just to warn you (in a friendly and completely non-threatening manner) that because of that you might hit problems again when the next billing date comes around in two days time.
I am sorry for the issues you've had and I would like to make sure we give you a good will gesture after for this after the speed fault has been resolved.
All I can say andre88uk is that I'm here to help you with this, not fight against your wishes. it should be 3 hours for the removal of call barring, I requested that earlier for you. I'll make sure we look at your account on Friday which is when the bill should have been due and my colleague will give you a call as she promised today.
As for the speed fault that should be resolved now as we've identified an issue on the account and have just updated the speed profile to 16400kbs so do another speed test and let us know how things are.
As for the speed fault that should be resolved now as we've identified an issue on the account and have just updated the speed profile to 16400kbs so do another speed test and let us know how things are.
Quote got a text at 14:20 to say the order to lift the bar had now been placed ... i originally called in at 9am. why the 5 hour delay.
I'm sorry I don't know, it was me that lifted the barr at 14:20 which triggered the email.
Quote What happening about the next due bill?
the bill will fail but as mentioned both me and the colleague you spoke to on Friday will be dealing with your account again then and one of us will be in touch as there may be a remainder to pay.
Any improvement with your connection speeds?