cancel
Showing results for 
Search instead for 
Did you mean: 

Will it get better?

gstrickland
Grafter
Posts: 31
Registered: ‎01-12-2011

Will it get better?

After an absolutely disasterous period signing up with PN (No Internet for 19 days - AND over the Christmas period), my connection is now live, but I now find my broadband speed is far less than that promised (4Mb).
Before you say anything, Yes, I understand what the "Up To xxMb" means, but the service I am getting is only just marginally faster than TalkTalk.
Will this speed ever improve? Or should I now start regreting ever leaving TalkTalk?
27 REPLIES
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Will it get better?

Many thing affect your speeds so...
What are your line stats from your router (also state what router you are using)
What does a bt speedtest give you (speedtester.bt.com) - this will also state your IP profile
What does it say under high speed broadband on your member centre under connection settings. This will show what IP profile Plusnet are using which should match the BT one. If its lower that will explain the speed resuvction which should correct itself within a day or so.
If this is a new connection you will be in the 10 day testing period... An occasional reboot may help but not too frequently as it could affect your overall speeds.
dave1234
Dabbler
Posts: 13
Registered: ‎28-12-2011

Re: Will it get better?

the answer to that is NO you will spend  many hrs messin about on phone calls and guess what    ........THEY  WILL WANT TO CHARGE YOU £98.00 TO DISCONNECT  SORRY TO BE  HONEST    .......... DAVE
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Will it get better?

welcome to the Forum
Dont take any notice of  Dave1234 he is a troll with a bitch, and doesnt answer all question put to him

to get your router stats see http://www.kitz.co.uk/adsl/frogstats.php
No more than one reboot a day, and it should be in the period of half hour after Sunrise and before 2 PM to get your best speed
gstrickland
Grafter
Posts: 31
Registered: ‎01-12-2011

Re: Will it get better?

Quote from: Peter
Many thing affect your speeds so...
What are your line stats from your router (also state what router you are using)

Link Information

Uptime: 0 days, 18:04:40
DSL Type: G.992.3 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 868 / 3,536
Bandwidth (Up/Down) [kbps/kbps]: 443 / 3,512
Data Transferred (Sent/Received) [MB/GB]: 120.56 / 2.22
Output Power (Up/Down) [dBm]: 12.5 / 18.0
Line Attenuation (Up/Down) [dB]: 31.5 / 53.5
SN Margin (Up/Down) [dB]: 18.0 / 6.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 444 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 39 / 36,143
HEC Errors (Up/Down): 3 / 10,269
Quote
What does a bt speedtest give you (speedtester.bt.com) - this will also state your IP profile

BT Speedtest reports 2.93Mb, but nothing about my IP Profile (mind you it is the Beta version of the Speedtest).
On PN recommended Speedtest Site:
Download Speed | Upload Speed
2744 kbps (343kB/s) | 333 kbps (41.6kB/s)
Quote
What does it say under high speed broadband on your member centre under connection settings. This will show what IP profile Plusnet are using which should match the BT one.

I can't find anything that gives the IP Profile in that area.
Quote
If its lower that will explain the speed resuvction which should correct itself within a day or so.

I did wonder if it would require time to settle down.
Quote
If this is a new connection you will be in the 10 day testing period... An occasional reboot may help but not too frequently as it could affect your overall speeds.

Indeed, the service has only been active for the past 18 hours.
Perhaps I am worrying too soon?
Thanks for your reply.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Will it get better?

Hi gstrickland,
I've just nudged your profile up to 3000, but in order to get better you will have to increase your sync rate. Can you use a new filter and plug into the test socket? Let me know if you do that and I'll take another look.
Jojo Smiley
gstrickland
Grafter
Posts: 31
Registered: ‎01-12-2011

Re: Will it get better?

Hello Jojo.
I've done all that and there isn't any change as far as I can see....
DSL Connection
Link Information

Uptime: 0 days, 0:04:50
DSL Type: G.992.3 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 956 / 3,496
Bandwidth (Up/Down) [kbps/kbps]: 443 / 3,448
Data Transferred (Sent/Received) [MB/MB]: 1.08 / 7.06
Output Power (Up/Down) [dBm]: 12.5 / 18.0
Line Attenuation (Up/Down) [dB]: 31.0 / 53.5
SN Margin (Up/Down) [dB]: 20.5 / 6.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 28 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 6 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 32 / 0
HEC Errors (Up/Down): 0 / 0
Download is 2.87Mb and upload 0.21Mb.
dick:quote
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Will it get better?

Your speed isn't too far adrift given the reported attenuation
Community Veteran
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: Will it get better?

At that downstream attenuation value, this is the kind of speed you should expect.
If the line really has just been enabled for a few hours, then you can expect is to drop a little as the target SNR is unlikely to stay at 6dB which it is now. Be happy if you end up on a 9dB setting and stay at about 2.8Mb/s
Do you have any speedtest.net results to share from when you were on TalkTalk?
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Will it get better?

Hi gstrickland,
Are you in the test socket now then?
Jojo Smiley
gstrickland
Grafter
Posts: 31
Registered: ‎01-12-2011

Re: Will it get better?

Yes, indeed.
dick:quote
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Will it get better?

HI gstrickland,
I haven't seen an improvement in there and, as others have suggested, it does seem about right for the length of line you have.
Jojo Smiley
gstrickland
Grafter
Posts: 31
Registered: ‎01-12-2011

Re: Will it get better?

So no improvement onTalkTalk. Should have stayed where I was. Better the devil you know and all that.
We'll see.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Will it get better?

HI gstrickland,
bearing in mind that you're in your 10 day training period I would say to see how it goes. I'll certainly do all I can for you.
Jojo Smiley
grahamt
Rising Star
Posts: 567
Thanks: 13
Registered: ‎05-04-2008

Re: Will it get better?

The DSL type reported in the stats (992.3) is, I think, ADSL2 rather than ADSL2+ (992.5). However, given that you're on a longish line, that might be OK as you're unlikely to get a decent signal through the additional higher frequencies of the '+' setting. Can someone more knowledgeable than me confirm that?
Graham