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Paying my bill

Dmchugh
Newbie
Posts: 1
Registered: ‎31-03-2016

Paying my bill

I want to pay my bill by debit card. I cannot pay by dd because you won't accept payment date of 31St of each month. Only 24th of month which is no good to me. When I try to pay online with my card the only option is to register card first. I do not want to register my card as when I did this previously it tried to take money on 24th of the month which wasn't there! When I try to phone to pay no matter what time of day there is a 30 to 40 minute wait!!! I don't have the time to wait and then have to keep trying during the day, sometimes until 8pm. I have been complaining about this issue for months and months
Still no solution
13 REPLIES
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: Paying my bill

But there isn't a 31st every month, and PN billing systems are quiet inflexible. DD taken at the date you registered seems to be the only option as many previous posts on this forum seem to testify. I haven't  seen what happens between the 28th and the 31st if your billing date would fall there.  Lips are sealed
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
Fixes: 12
Registered: ‎01-12-2010

Re: Paying my bill

Yup PN billing system  Shocked old and inflexible , still on list of we fixing it  Lips are sealed
i am in a similar situation i dont pay with DD only my debit card , thing to do is register your card BUT instruct your bank to refuse any requests of payment from PN ,, it works .
But they will charge you a extra .£1.50  non DD processing charge  Crazy and every time you visit your member center page you are greeted by a SET UP DD NOW !!! page  Angry Angry
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rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
Fixes: 12
Registered: ‎01-12-2010

Re: Paying my bill

Just found this , thanks mr google  Wink  Virgin Media have slashed their NON DD charge to £0.45  Wink  come on PN follow their lead
http://www.ispreview.co.uk/index.php/2016/03/virgin-media-slash-non-direct-debit-payment-handling-fe...
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All4One
Grafter
Posts: 289
Registered: ‎17-03-2013

Re: Paying my bill

Why is the date no good though? If it's the usual invoice on 24th and don't get paid to the 1st...just budget  and get a month in front, then you're paid on the 1st and have the money ready to go on the 24th. Magic. Cool
Luzern
Seasoned Pro
Posts: 3,418
Thanks: 359
Fixes: 3
Registered: ‎31-07-2007

Re: Paying my bill

Are "modern" systems so awkward, as not to have a "Last day of month" option?
Seems to me that Hutber's Law, "Improvement means deterioration", is well in force as my bank decafes back had that for standing orders. Roll eyes
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: Paying my bill

PN send me an email when they are going to take the DD with the amount. They are the only company that do. My local council take their council tax, which is considerably more with no warning Huh
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Anonymous
Not applicable

Re: Paying my bill

Quote from: PeterLoftus
with no warning Huh

Really? Do you not get a notice before the beginning of the Council Tax year setting out the dates and amounts of your DD payments for the year?
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
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Registered: ‎01-12-2010

Re: Paying my bill

From O2 i get Email  notice of billing date and amount due !  , in advance .
From PN i just get a Email We are taking your money on date but never get amount untill the  day its due
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glloyd
Rising Star
Posts: 1,667
Thanks: 20
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Registered: ‎06-04-2007

Re: Paying my bill

I get an email from 3 two days after my billing date on the 20th and the money is not taken out until the 8th of the next month.
Community Veteran
Posts: 2,568
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Registered: ‎27-05-2011

Re: Paying my bill

Quote from: alanj
Quote from: PeterLoftus
with no warning Huh

Really? Do you not get a notice before the beginning of the Council Tax year setting out the dates and amounts of your DD payments for the year?

Yes I do but I don't get an email from them just before the DD giving the exact amount to be deducted Like I do from PN which is the point I was making.
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Anonymous
Not applicable

Re: Paying my bill

So hardly 'with no warning' then...
Plusnet need to tell you the amount on each occasion as it has the potential to vary each month according to the charges for any phone calls made. Your council tax payments are fixed for the year in advance, so your comparison isn't really relevant.
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: Paying my bill

Sooooo the OP has a warning how much he has to have available in his bank to cover a DD. QED  Lips are sealed
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Community Veteran
Posts: 484
Thanks: 39
Fixes: 2
Registered: ‎26-09-2015

Re: Paying my bill

Personally I like by DDs to be right at the start of the month, however this wouldn't be top of my list of things Plusnet ought to be fixing.