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Logging into a mobile account after it has been cancelled from today

Community Veteran
Posts: 38,460
Thanks: 1,028
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Registered: 15-06-2007

Logging into a mobile account after it has been cancelled from today

Just tried to login to my wife's account to check that it has actually been cancelled and I was surprised to find that the login just sat there not saying anything about the account having been cancelled and no email advising of that either

This doesn't seem to be good communication as there was no notification at all about the pending cancellation nor whether there as any outstanding balance or charges

10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 290
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Registered: 13-07-2017

Re: Logging into a mobile account after it has been cancelled from today

Thanks for the feedback, 

 

 Michael Williams
 Plusnet Help Team
Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: Logging into a mobile account after it has been cancelled from today

PM sent

The points are that the accounts people don't seem to understand that any upcoming cancellation should be shown not only on the account page but by email to the account holder

DaveyH
Seasoned Pro
Posts: 1,430
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Registered: 15-11-2012

Re: Logging into a mobile account after it has been cancelled from today

Pretty much standard practice from mobile providers IME.

It was the same when I left iD mobile for PN, and the same when I left Three for iD
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Logging into a mobile account after it has been cancelled from today

Just received the following email - this is really very silly

Come on - the account was cancelled and isn't accessible

We're just dropping you a line to let you know that your bill is now available to view. Simply head over to My Account and use your account number and password to log in to check on all your calls, texts and data used this month.

As your account is in credit by £0.00, we won't be taking a payment this month, and this credit will be applied to your bill.

Don't forget you can use My Account to check your current and previous bills, monitor your usage and update your details too.
Thanks,
The Plusnet Mobile Team

Superuser
Superuser
Posts: 3,189
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Registered: 10-04-2007

Re: Logging into a mobile account after it has been cancelled from today

Luv it @Oldjim  Maybe things will improve with the new billing system.  Grin  If it extends to cover mobiles?

newagetraveller
Aspiring Pro
Posts: 445
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Registered: 03-08-2012

Re: Logging into a mobile account after it has been cancelled from today

I was with Lifemobile Jim, before PN took over and cancelled my account with Life not long before the takeover.

At the next two billing dates I received similar e-mails from PN. However, a PN mobile rep.on here did sort it out for me. Not received any more since then so she must have achieved the necessary.

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
Plusnet Help Team
Plusnet Help Team
Posts: 121
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Registered: 25-11-2016

Re: Logging into a mobile account after it has been cancelled from today

Hi @Oldjim,

thanks for getting in touch. 


I'm sorry to hear you're still receiving billing notifications from your closed account. 

Occasionally the system will send these automated billing updates out even when the account is cancelled and the account is cleared. 

If you drop me a message I can certainly look into this for you and get these notifications cancelled. 

 Sarah Stewart
 Plusnet Help Team
Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: Logging into a mobile account after it has been cancelled from today

I don't care - it just seems that the accounts system is totally screwed up

If you want to look into it you can but I can't be bothered going through the security questions to do it

Superuser
Superuser
Posts: 12,238
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Registered: 22-08-2007

Re: Logging into a mobile account after it has been cancelled from today

Maurice,

There has been no suggestion to date that the new billing system will cover mobiles - at present the billing systems are distinct.
Superuser
Superuser
Posts: 3,189
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Registered: 10-04-2007

Re: Logging into a mobile account after it has been cancelled from today

If you check back @Townman  it was a somewhat rhetorical question and it did have a smiley attached.  Cool smiley