I left plusnet after 12 years
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- Re: I left plusnet after 12 years
I left plusnet after 12 years
on 26-05-2020 8:04 PM - last edited on 26-05-2020 8:58 PM by Strat
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Two months ago i switched to Zen from plusnet, in the time i was with plusnet i had great connection and hardly ever needed to contact them.
And why ?
Ok i got an email while with plusnet to say if i clicked on a link they sent me i could save £8 a month on my fttp connection, but each time i tried it .. it would come up with an error page.
I phoned plusnet to report the error and try to renew the deal that they emailed me, i was told there is no deal and i must be making it up... shocked at this i took a screenshot and sent it to the person i was talking too, then i got passed around 2 other people... then a 3rd person said the deal is correct so i said can i sign upto it and they said no.
When i asked why they told me its only for FTTC and not FTTP... but the deal they sent me was clearly for my FTTP account.
I was shocked that plusnet messed me around after 12 years of decent service, so i decided to leave and now i'm very happy with Zen FTTP deal and with no monthly price rise for as long as i stay with Zen.
Shame it had to come to this!
Moderator's note by Dick (Strat): Post released from Auto Spam Filter.
Re: I left plusnet after 12 years
26-05-2020 9:22 PM
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@helpmepeas I'm intrigued. Where you on the FTTP Trial? Plusnet have never had a commercial offering of that product.
Could you share the offer email with us - obviously deleting any personally identifying detail?
Re: I left plusnet after 12 years
26-05-2020 10:21 PM
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no longer have it and yes i was on fttp trial for the last 6 years or so.
Re: I left plusnet after 12 years
27-05-2020 7:41 AM
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Ah, OK. I would just suggest you have a look on the Trials board - you will find the answer here, maybe.
https://community.plus.net/t5/Fibre-To-The-Premises-trial/End-of-contract/td-p/1715877
Re: I left plusnet after 12 years
27-05-2020 11:32 AM
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Strangely now you're on Zen if you try and sort out a similar issue on their forum/boards you would likely get nowhere as their forums are deathly quiet!
Re: I left plusnet after 12 years
27-05-2020 7:41 PM - edited 27-05-2020 7:41 PM
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Their forums are quiet because they pick up the phone when you contact them
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