Help Assistant removed - unable to view tickets
oh I have.. it's probably down to my privacy plugins.
i'll just have to battle to raise tickets the old fashioned way
i'll just have to battle to raise tickets the old fashioned way
Doesn't everyone?
I have check closed tickets for the whole time I've been a customer but nothing... now only 4 tickets remain open on my account and they are all for Plusnet TV which they can be assured I won't be ordering.
Both tickets had replies on them within the last 14 days and no notice of them being closed was given... in fact the one was still an open complaint ticket which had just been replied to by Chris Parr....
Considering the nature of the tickets basically being Plusnet not delivering on their promise and broken agreement's and mis-sold service then I think this is a very serious matter...
However I have manged to view one of the tickets in question by modifying a url from another ticket, I've also replied to the ticket though I'm skeptical about getting a response and might need to involve some higher powers if this is the way Plusnet are going to act on a "complaints" ticket.
Ooops! Turns out that for some reason yesterday 2 new tickets where created on my account for interest in TV service (so 4 in total
) closed tickets and reveiled other's, thanks for those that assisted! 
check from Jan to Today!
Ooops! Turns out that for some reason yesterday 2 new tickets where created on my account for interest in TV service (so 4 in total
) closed tickets and reveiled other's, thanks for those that assisted!
As I previously pointed out, it is best to avoid duplicate tickets on the same matter as it avoids confusion such as this.
It's quite clear that you've responded to Chris Parr's response - I cannot see why you couldn't see the ticket initially. We will address your reply in due course.
It's quite clear that you've responded to Chris Parr's response - I cannot see why you couldn't see the ticket initially. We will address your reply in due course.
@plusnettony
This isn't a duplicate ticket issue, both tickets had different topics thought eventually I was told to add the issues from one ticket to the complaints ticket...
Note I have been in touch by phone and the tickets cannot be located there either... unless the ticket number is searched for it then can be found...
Ooops! Turns out that for some reason yesterday 2 new tickets where created on my account for interest in TV service (so 4 in total ) closed tickets and revealed other's, thanks for those that assisted!
Anyway I feel I'm wasting my time here and I'm already in the progress of having another line activated (dedicated) to serve other purposes....
What happens with this connection is yet not clear but I can assure you that Plusnet have let their reputation and customers down and the thoughts of bringing anymore connections across (as planned) have sure been banished...
The attitude/vibe I'm getting from PLusnet currently stinks and is only progressing the same way as before my move top Plusnet....
PS. Get your web admins to sort website out as it is currently misselling products! and depending on todays outcome I will be informing ASA too!
This isn't a duplicate ticket issue, both tickets had different topics thought eventually I was told to add the issues from one ticket to the complaints ticket...
Note I have been in touch by phone and the tickets cannot be located there either... unless the ticket number is searched for it then can be found...
Ooops! Turns out that for some reason yesterday 2 new tickets where created on my account for interest in TV service (so 4 in total
) closed tickets and revealed other's, thanks for those that assisted! Anyway I feel I'm wasting my time here and I'm already in the progress of having another line activated (dedicated) to serve other purposes....
What happens with this connection is yet not clear but I can assure you that Plusnet have let their reputation and customers down and the thoughts of bringing anymore connections across (as planned) have sure been banished...
The attitude/vibe I'm getting from PLusnet currently stinks and is only progressing the same way as before my move top Plusnet....
PS. Get your web admins to sort website out as it is currently misselling products! and depending on todays outcome I will be informing ASA too!
Exactly... and accurate too 