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Good customer service

TonyS1
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Posts: 1
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Registered: ‎29-04-2021

Good customer service

I'm new to Plusnet and transferred on recommendation from a neighbour. Signed up online to a package, everything arrived OK and my phone/internet is up and running.
I had a shock when I got my bill and had to call customer service, I got through very quickly to a guy called [CSA Removed] who was able to answer my question and sort my query.
I was expecting a long wait and then struggle to speak with someone and a bog standard answer to my query but got none of it. Most reviews are poor but my experience was excellent so well done Plusnet and thank you [CSA Removed].

 

 

Moderators Note: Moderator's note by Adie (Dvorak) CSA name removed as per Forum rules

3 REPLIES 3
dvorak
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Registered: ‎11-01-2008

Re: Good customer service


Moderators Note


This topic has been moved from Home Phone to Plusnet Feedback

Customer / Moderator
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salmo
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Registered: ‎07-04-2016

Re: Good customer service

Good

Last week I rang customer service and the call was answered in half a minute. The agent quickly solved the problem (I hope). I then phoned Customer Options and again answered quickly and I was offered a good retention deal. So customer service is good.

Bad

However I will be leaving PN as I've had billing problems which was my reason for contacting customer options. Also I found a deal at £6 pm cheaper (including cashback). 

 

I would consider returning especially if the billing system is improved.

198kHz
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Registered: ‎30-07-2008

Re: Good customer service


@salmo wrote:

I would consider returning especially if the billing system is improved.


Don't hold your breath - it's been over 2½ years so far...

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