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You no longer raise ticket or view any ticket anymore

goldenfibre
Seasoned Pro
Posts: 3,278
Thanks: 193
Fixes: 12
Registered: ‎01-06-2010

You no longer raise ticket or view any ticket anymore

PN

 

Why is plusnet no longer access to view or open question anymore. This is total bang out of order! We all rather want to see updates on our question on tickets. Can't understand Plusnet went downfalls lately removed many features on account.

Help Assistant

We're sorry, but you can no longer ask a question through the Help Assistant

21 REPLIES 21
Thrall
Seasoned Pro
Posts: 568
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Registered: ‎28-09-2020

Re: You no longer raise ticket or view any ticket anymore

goldenfibre
Seasoned Pro
Posts: 3,278
Thanks: 193
Fixes: 12
Registered: ‎01-06-2010

Re: You no longer raise ticket or view any ticket anymore

It's worked now. Thanks. But, don't understand why PN hide this now.

Mayfly
All Star
Posts: 1,549
Thanks: 410
Fixes: 1
Registered: ‎04-06-2009

Re: You no longer raise ticket or view any ticket anymore

I've always said PN website is appallingly hard to navigate. For a techy company it's unforgivable really.

jab1
Aspiring Legend
Posts: 12,134
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: You no longer raise ticket or view any ticket anymore

@Mayfly Might just be me, but I don't find it hard to navigate - not the easiest, but most certainly not the hardest support area I've come across, although the current head of 'Customer Support' clearly has some strange definition of that function.

John
gleneagles
Aspiring Legend
Posts: 11,105
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Registered: ‎02-08-2007

Re: You no longer raise ticket or view any ticket anymore

Does PN have a CEO since the last one left ?

If not who is the top person in PN who is able to make decisions ?

Anyone know ?.....or is no one in charge at PN. ?

Is it just a rudderless ship heading for the rocks ?

We are born into history and history is born into us.
jab1
Aspiring Legend
Posts: 12,134
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: You no longer raise ticket or view any ticket anymore

@gleneagles Rudderless ship, crewed by demented monkeys.

Decisions appear to be taken by an alien life-form, probably in London at BT HQ.

John
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: You no longer raise ticket or view any ticket anymore


Moderators Note


This topic has been moved from General Chat to Plusnet Feedback.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
starfry
Rising Star
Posts: 301
Thanks: 20
Fixes: 2
Registered: ‎14-09-2007

Re: You no longer raise ticket or view any ticket anymore

This will probably go straight to /dev/null anyway but I found this as a result of searching for discussion on this exact issue.

 

I logged in this morning to review prior tickets that I had opened. No links to them, not way to navigate to them. My ticket most likely auto-closed since resolved but that isn't the point. I was able to reach the page via the https://www.plus.net/wizard/?p=search url that I had bookmarked but I should not need to rely on having a bookmark - I am a customer, my tickets are my record of interactions with the company providing the service. I should be able to access those directly and easily from the main page alongside all of the other provided links.

I am sure many people like the record of past tickets and being able to refer to them is just part of what one would expect whilst administering their account.

So just a +1 for reinstating a link to view ticket history.

jgb
Aspiring Champion
Posts: 689
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Registered: ‎01-08-2007

Re: You no longer raise ticket or view any ticket anymore

I would have thought that the absence of a link on the Member Centre to view closed tickets and Sevice Notices is potentially counterproductive as far as Plusnet is concerned as it may only rsult in customers having to contact Customer Services rather than find out the answer to some issues in the closed tickets.

As is said above, tickets and service notices are a record of occurrences on customers' accounts and as such customers should have an easy way to view them. But then Plusnet are seemingly intent on demonstrating that the customers is the least important part of their business.

jab1
Aspiring Legend
Posts: 12,134
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: You no longer raise ticket or view any ticket anymore

@jgb Even back in the old days, when closed tickets/service notices were available to view easily, I used to take screen shots of important tickets as soon as they were available - even back in those dim and distant days, they occasionally had a habit of 'going missing'. 

John
Stoker
Rising Star
Posts: 129
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Registered: ‎12-08-2012

Re: You no longer raise ticket or view any ticket anymore

What's the point of making the "View all questions asked" text look like a link when you can't click it?

(You can click "Review now" and update your preferences, but nothing changes so that's equally useless)

 

snip.png

jab1
Aspiring Legend
Posts: 12,134
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: You no longer raise ticket or view any ticket anymore

@Stoker It's all part of the 'New, improved customer experience' 🤣

John
agedgopher
All Star
Posts: 467
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Registered: ‎02-12-2016

Re: You no longer raise ticket or view any ticket anymore

The new improved customer experience is rapidly approaching CONTACTLESS.

jab1
Aspiring Legend
Posts: 12,134
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: You no longer raise ticket or view any ticket anymore

'Rapidly approaching?' @agedgopher  - it's already got there!!

John