cancel
Showing results for 
Search instead for 
Did you mean: 

Faulty route

JohnCT
Grafter
Posts: 59
Registered: 02-10-2014

Faulty route

I had problems with the original router I was sent. I now have the replacement that worked fine immediately on plugging it in. Does the old one have to be returned? I tried asking Jess but just got an nonsensical irrelevant answer.
7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Faulty route

If they didn't send a return bag then you do nothing until they do
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Faulty route

Hi JohnCT.
I'll send you a bag out shortly. You don't have to send it back, but if you do we'll dispose of it as per these regulations
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
JohnCT
Grafter
Posts: 59
Registered: 02-10-2014

Re: Faulty route

Hi Matty thanks for that. However do not bother as Sharon B informed me that it does not have to be returned I have disposed of it.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Faulty route

Ah, in that case I'd dispose of the bag as well 
Sorry Embarrassed
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
JohnCT
Grafter
Posts: 59
Registered: 02-10-2014

Re: Faulty route

I trust that you are not referring to Sharon. she is lovely!
SharonBrown
Grafter
Posts: 73
Registered: 06-08-2014

Re: Faulty route

Grin  Thank you for leaping to my rescue JohnCT....  Matty and I are neighbours and I suspect he would have enjoyed the peace and quiet if I was disposed of too  Wink

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Faulty route

I think I'll put my earphones back in now....
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet