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Faulty route
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- Re: Faulty route
Faulty route
27-10-2014 2:13 PM
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I had problems with the original router I was sent. I now have the replacement that worked fine immediately on plugging it in. Does the old one have to be returned? I tried asking Jess but just got an nonsensical irrelevant answer.
7 REPLIES 7
Re: Faulty route
27-10-2014 2:19 PM
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If they didn't send a return bag then you do nothing until they do
Re: Faulty route
27-10-2014 5:29 PM
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Hi JohnCT.
I'll send you a bag out shortly. You don't have to send it back, but if you do we'll dispose of it as per these regulations
Matty
I'll send you a bag out shortly. You don't have to send it back, but if you do we'll dispose of it as per these regulations
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Re: Faulty route
28-10-2014 8:02 AM
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Hi Matty thanks for that. However do not bother as Sharon B informed me that it does not have to be returned I have disposed of it.
Re: Faulty route
28-10-2014 3:37 PM
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Ah, in that case I'd dispose of the bag as well
Sorry
Sorry
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Re: Faulty route
28-10-2014 4:28 PM
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I trust that you are not referring to Sharon. she is lovely!
Re: Faulty route
28-10-2014 4:58 PM
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Thank you for leaping to my rescue JohnCT.... Matty and I are neighbours and I suspect he would have enjoyed the peace and quiet if I was disposed of too
Re: Faulty route
28-10-2014 5:03 PM
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I think I'll put my earphones back in now....
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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