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DNS servers failing

nigel1971
Grafter
Posts: 117
Thanks: 2
Registered: ‎20-05-2014

Re: DNS servers failing

Open DNS which i was on before stopped working also and still not now, had to change to google's dns as a temp fix.
Glix
Dabbler
Posts: 20
Registered: ‎26-04-2014

Re: DNS servers failing

Starting to look better now.
30 mins ago:

Tracing route to edge-star-shv-01-iad3.facebook.com [31.13.69.197]
over a maximum of 30 hops:
 1    <1 ms    <1 ms    <1 ms  RT-AC56U-9348 [192.168.0.1]
 2    17 ms    16 ms    16 ms  lo0.12.central12.pcl-bng01.plus.net [195.166.130
.140]
 3    16 ms    16 ms    16 ms  irb.12.pcl-cr02.plus.net [84.93.249.114]
 4    17 ms    17 ms    17 ms  195.99.126.98
 5    17 ms    17 ms    17 ms  core3-te0-19-0-20.faraday.ukcore.bt.net [109.159
.249.157]
 6    17 ms    17 ms    17 ms  peer2-et-3-3-0.faraday.ukcore.bt.net [62.6.201.1
65]
 7     *        *        *     Request timed out.
 8     *        *        *     Request timed out.
 9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13  ^C

now:

Tracing route to edge-star-shv-01-iad3.facebook.com [31.13.69.197]
over a maximum of 30 hops:
 1    <1 ms    <1 ms    <1 ms  RT-AC56U-9348 [192.168.0.1]
 2    16 ms    16 ms    16 ms  lo0.12.central12.pcl-bng01.plus.net [195.166.130
.140]
 3    17 ms    16 ms    17 ms  irb.12.pcl-cr02.plus.net [84.93.249.114]
 4    17 ms    18 ms    17 ms  195.99.126.98
 5    17 ms    17 ms    17 ms  core3-te0-19-0-20.faraday.ukcore.bt.net [109.159
.249.157]
 6    17 ms    16 ms    17 ms  peer2-et-3-3-0.faraday.ukcore.bt.net [62.6.201.1
65]
 7    17 ms    17 ms    17 ms  213.137.183.36
 8    92 ms    92 ms    92 ms  ixp1-xe-1-0-0-0.us-ash.eu.bt.net [166.49.208.53]
 9     *        *        *     Request timed out.
10    93 ms    91 ms    92 ms  psw01a.iad3.tfbnw.net [204.15.23.162]
11    92 ms    92 ms    91 ms  msw1ac.01.iad3.tfbnw.net [204.15.23.62]
12    91 ms    91 ms    91 ms  edge-star-shv-01-iad3.facebook.com [31.13.69.197
]
Trace complete.

Good job to those fixing it behind the scenes.
Community Veteran
Posts: 1,412
Thanks: 4
Registered: ‎29-01-2009

Re: DNS servers failing

Quote from: nursemorph
Quote from: Kremmen
All starting to come back this end  Smiley

Yep...same here....have tried 10 different sites that were inaccessible 10 minutes ago and they all load fine and quickly

Same here. www.gov.uk and uk.yahoo.com have become available.
Seems like things are a little fluid...
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
JASLincs
Dabbler
Posts: 13
Registered: ‎20-08-2015

Re: DNS servers failing

All back to normal here.  Well done to whomever sorted this out.
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,537
Fixes: 12
Registered: ‎01-12-2010

Re: DNS servers failing

thing is ,,, if 24hr support was here it would have been fixed AGES  ago  Cry Cry  NOT  good PN
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nigel1971
Grafter
Posts: 117
Thanks: 2
Registered: ‎20-05-2014

Re: DNS servers failing

Facebook Loads but very slow.
martinu
Dabbler
Posts: 17
Registered: ‎30-07-2007

Re: DNS servers failing

Plusnet support
Can I urge you (as I often do when you have server problems like the one you have at the moment) to list the fault on the Service Status page as soon as you become aware of it, *even before you've investigated and identified the cause*.
This would save a lot of support calls. Service status was the first thing I checked when I discovered the problem at 08:15 this morning, and when I saw that there were no known problems, started to investigate whether it was a problem at my end (eg reboot router, try a spare router, try pinging by IP address as opposed to by URL).
That was when portal.plus.net was still working fine - I realise that you've now lost the whole of portal.plus.net including the service status page.
Good luck in getting everything back!
cobcottageonlin
Grafter
Posts: 28
Fixes: 1
Registered: ‎27-02-2012

Re: DNS servers failing

DNS not working for me; switched to Google (DNS) as of 09:15.
Community Veteran
Posts: 1,324
Thanks: 42
Fixes: 4
Registered: ‎22-06-2012

Re: DNS servers failing

I've changed my DNS to 8.8.8.8 in my Asus router & all is now OK. Thanks for the work arounds posted on here. PN have really messed (too polite to use the word I really want to write) up this time.
Why still no announcement?
Community Veteran
Posts: 2,958
Thanks: 565
Fixes: 3
Registered: ‎04-08-2009

Re: DNS servers failing

Quote from: MattyC
I've just posted in the announcements thread. I've given it a title a little more understandable for anyone visiting this forum for the first time for the purpose of the outage. I'll provide updates ASAP.
Matty

That would be good if the status page was available! The Portal seems to be completely dead!
EDIT: As you were. Misread "announcements"!
MattyC
Champion
Posts: 3,196
Thanks: 169
Fixes: 46
Registered: ‎10-04-2014

Re: DNS servers failing

Just got a service status up. The issues were impacting our ability to get the status up.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Havel
Grafter
Posts: 47
Thanks: 7
Registered: ‎24-07-2013

Re: DNS servers failing

Quote from: MattyC
Just got a service status up. The issues were impacting our ability to get the status up.

Where is the service status?
racquel
Grafter
Posts: 181
Thanks: 4
Registered: ‎21-11-2008

Re: DNS servers failing

First the support site down for over a week recently, and now this MAJOR outage.
Question: Have you had an expensive new senior support manager/consultant in lately? Perhaps using phrases like "customer satisfaction metrics going forward"?
Just guessing...
Highlighted
nursemorph
Dabbler
Posts: 13
Registered: ‎14-12-2007

Re: DNS servers failing

Quote from: MattyC
Just got a service status up. The issues were impacting our ability to get the status up.

The issues are impacting our ability to read service status messages as the main site is not loading
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,537
Fixes: 12
Registered: ‎01-12-2010

Re: DNS servers failing

YES !!
The server at portal.plus.net is taking too long to respond.
    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .