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Constantly Ignored

Posts: 1
Registered: ‎29-05-2021

Constantly Ignored


I signed  up for a new Broadband contract on 12th March which included a £65 Mastercard. I waited until 13th May for an email notification.

Since then I have contacted Customer service 3 times and they have raised 5 tickets in total The last one being 214701515 on 27th  May.


I have not had any acknowledgement or reply to any of the questions and  still no email about the £65 card.

I  suspect that they are  just hoping I will forget about it, but I think that they are in Breach of our Contract.


What should I do?



Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 14
Fixes: 1
Registered: ‎01-12-2020

Re: Constantly Ignored

Hi Naropa,


I'm sorry to hear you're having such trouble getting an answer from us regarding this reward card. I have raised a request to our Rewards Team via a different means to what has been tried by previous advisors and I have emailed you details of this.


I will monitor the account and I hope to have an answer for you within the next 5 working days. I'll update you via the account with any news I get regarding this. My apologies for any inconvenience this is causing you.

 Tony Hills
 Plusnet Help Team