I'm sorry to hear you're having such trouble getting an answer from us regarding this reward card. I have raised a request to our Rewards Team via a different means to what has been tried by previous advisors and I have emailed you details of this.
I will monitor the account and I hope to have an answer for you within the next 5 working days. I'll update you via the account with any news I get regarding this. My apologies for any inconvenience this is causing you.