Coming back to PlusNet at last!
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- Coming back to PlusNet at last!
Re: Coming back to PlusNet at last!
07-03-2014 4:47 PM
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Re: Coming back to PlusNet at last!
07-03-2014 7:31 PM
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I take my hat off to you HPSauce, obviously the only way to get Plusnet to pay you any attention it to completely ignore the "formal" ticketting procedure and to have every little detail out in the open on the community forums.
Re: Coming back to PlusNet at last!
07-03-2014 7:48 PM
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Not exactly, I have been raising tickets as normal and they are being dealt with.
Quote from: syates obviously the only way to get Plusnet to pay you any attention it to completely ignore the "formal" ticketting procedure and to have every little detail out in the open on the community forums.
I can't judge what effects my documenting things here is having on that process.
Re: Coming back to PlusNet at last!
07-03-2014 8:17 PM
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Slight correction, the suffix has also changed, from -1 to -2. Missed that at first.
Quote from: HPsauce Interestingly the DD reference has subtly altered; the numeric section is the same, but the prefix has changed from PNET to PLUS.
Re: Coming back to PlusNet at last!
07-03-2014 8:51 PM
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Quote from: HPsauce Not exactly, I have been raising tickets as normal and they are being dealt with.
I can't judge what effects my documenting things here is having on that process.
Reading through the thread, as I have said it is quite obvious what effect your documenting things here has on that process. The number of comments from Plusnet Staff where they are tweaking this and helping along that (admitted sometimes to the detriment of the whole thing) that you don't get through the ticketing process alone is astounding.
Re: Coming back to PlusNet at last!
08-03-2014 12:13 PM
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Now changed to "Instruction Submitted", which is the first time I've seen that, hopefully a good sign.
Quote from: HPsauce I'll keep an eye on my PN account as that now says DD "awaiting submission".
Given that such banking processes don't usually progress over a weekend and typically only run daily I wouldn't expect a response back at PN until at least Tuesday.
Setting up DD's is worse than watching paint dry.
Re: Coming back to PlusNet at last!
09-03-2014 1:31 AM
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Quote from: HPsauce Setting up DD's is worse than watching paint dry.
They're supposed to make it easier..
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Coming back to PlusNet at last!
09-03-2014 9:52 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Coming back to PlusNet at last!
10-03-2014 1:02 PM
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Still nothing has reached my bank, though I can actually see the old "activated then cancelled by PN" DD in the "historic" section online, so they can get there and be recognised OK.
I wonder if they only send requests in once or twice a week, then collect the responses on the next cycle; no wonder it's slow and causes problems.
Member Centre says:
Quote Your Direct Debit is now being set up with your bank/building society. This can take up to 5 working days.
Payment type: Direct Debit Status: Instruction Submitted
Submitted, but hasn't been delivered yet, I wonder what delivery service is used.
Re: Coming back to PlusNet at last!
10-03-2014 2:00 PM
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Quote from: HPsauce Submitted, but hasn't been delivered yet, I wonder what delivery service is used.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Coming back to PlusNet at last!
11-03-2014 8:52 AM
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Re: Coming back to PlusNet at last!
12-03-2014 11:40 AM
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Re: Coming back to PlusNet at last!
13-03-2014 8:22 AM
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The DD has reached my bank and has been set up with a start date of today.
Of course at the PN end it's still showing as not set up, maybe next week if they get round to processing the confirmation?
This is as a result of a DD instruction set up DURING BANKING HOURS last Friday, so one day short of a week and still not complete.
If it's always this slow no wonder there are issues with DD's, it's a miracle they get set up in time for billing if each stage takes nearly a week.
I just hope this one doesn't get cancelled like the last one.
Re: Coming back to PlusNet at last!
14-03-2014 9:10 AM
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Quote Your Direct Debit is now being set up with your bank/building society. This can take up to 5 working days.
Payment type: Direct Debit Status: Instruction Submitted
I checked my bank again and the instruction is still there today, not been cancelled!
However, although it's set up PN presumably won't use it until they receive and process the confirmation.
Re: Coming back to PlusNet at last!
15-03-2014 9:57 AM
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