cancel
Showing results for 
Search instead for 
Did you mean: 

Coming back to PlusNet at last!

billnotben
Community Veteran
Posts: 7,698
Thanks: 2,168
Fixes: 2
Registered: ‎23-09-2010

Re: Coming back to PlusNet at last!

I recently changed my DD on plusnet and I have to agree how slow the change was compared to any other company.
And yes updates on my banks site took several days to appear on plusnets.
HPsauce
Seasoned Pro
Posts: 7,143
Thanks: 239
Fixes: 4
Registered: ‎02-02-2008

Re: Coming back to PlusNet at last!

Yes, it's in another league isn't it.  Crazy
Another day, no change, but being the weekend I didn't expect any.
However the definition of "up to" clearly is rather different in the PlusNet dictionary to the rest of society.  Lips_are_sealed
Quote
This can take up to 5 working days.
billnotben
Community Veteran
Posts: 7,698
Thanks: 2,168
Fixes: 2
Registered: ‎23-09-2010

Re: Coming back to PlusNet at last!

Quote from: HPsauce
However the definition of "up to" clearly is rather different in the PlusNet dictionary

up to    =    at least
HPsauce
Seasoned Pro
Posts: 7,143
Thanks: 239
Fixes: 4
Registered: ‎02-02-2008

Re: Coming back to PlusNet at last!

At least 6 working days so far. No change so far today.  Cry
HPsauce
Seasoned Pro
Posts: 7,143
Thanks: 239
Fixes: 4
Registered: ‎02-02-2008

Re: Coming back to PlusNet at last!

At last!
Quote
You are currently paying by Direct Debit:
HPsauce
Seasoned Pro
Posts: 7,143
Thanks: 239
Fixes: 4
Registered: ‎02-02-2008

Re: Coming back to PlusNet at last!

Oh dear, I queried my upstream (having forgot some earlier information given to me here) and my speed has been "slugged".  Cry
I ran some BT speed tests and saw poor uploads and an upstream  IP profile of 0.83 (forgetting I'd already been told here of its irrelevance).
Stupidly I didn't cross-check by doing tests with other non-BT systems; the BT one had previously been fairly realistic for both up and down.
As a result of querying this PN staff have reset my line, it seems more than once. It seems that they too were unaware of the maximum upstream IP profile.  Lips_are_sealed
My noise margin seems to have increased as a result on both up and down. Let's hope it drops back soon.
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Coming back to PlusNet at last!

Hi HPsauce,
I'm glad to see that your DD instructions are now set up and active. Hopefully on your next billing date things will go through smoothly. Smiley
With regards to the noise margin increasing please keep an eye on this for the next 48-72 hours and let us know if you encounter any problems.
momist
Dabbler
Posts: 16
Registered: ‎27-02-2014

Re: Coming back to PlusNet at last!

Wow, reading through this thread is very instructive. Well done HPsauce, keep up the good work!  Wink
As an aside, I see you requested and used a PN router, presumably the Technicolor one they usually supply.  And yes, mine had a significantly shorter supply lead than the similar router my previous ISP had supplied.  I simply swapped them (the supply lead).  I was wondering why you didn't carry on with the Netgear router you already had, isn't it supposed to be better overall and much better wireless coverage?  Having said that, this router seems slightly better than the last in that regard.
Fascinating to find out that my upload is actually capped, I had thought it rather slow.  I'm a Linux hobbyist and tend to torrent the various distros.  The client sees very little interest in using me as a peer, presumably due to how slow my connection appears to be.  Download speed is brilliant, so I'm not really complaining.  Should I raise a ticket on that, I wonder?
Anyway, I'll be following this drama with bated breath . . .    Shocked
HPsauce
Seasoned Pro
Posts: 7,143
Thanks: 239
Fixes: 4
Registered: ‎02-02-2008

Re: Coming back to PlusNet at last!

Quote from: momist
I was wondering why you didn't carry on with the Netgear router you already had
Fairly simple really, I think it's failing (hardware, probably failing capacitors).
I'd already flashed it with DGTeam firmware which I've found to be very reliable in the past,  but it started to have various wireless issues so I decided to replace it.
The PlusNet router is adequate for my needs.
As for the connection speed, I'm not sure how long I wait for DLM to do anything  Undecided . After 36 hours of totally stable connection it's still on 6dB downstream (was on 3dB before the PN-triggered resets) and an incredible 12dB upstream.  Crazy
If DLM doesn't wake up soon I'll connect one of my DGTeam Netgear routers (I have a selection) and tweak the SNR Margin myself.  Cool
HPsauce
Seasoned Pro
Posts: 7,143
Thanks: 239
Fixes: 4
Registered: ‎02-02-2008

Re: Coming back to PlusNet at last!

Quote from: HPsauce
I'm not sure how long I wait for DLM to do anything ......................................................an incredible 12dB upstream.  Crazy

Well something has changed since this morning, my upstream has reverted to 6dB and the sync speed is back to "normal" (for PlusNet that is).
Downstream is still on 6dB though, and has changed ever so slightly due to the resync for the upstream change.
Looks like it's a waiting game.  Lips_are_sealed
PS My upstream throughput at last looks almost sensible on the BT test, though 3rd-party ones are still higher and a better fit to the sync rate.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,924
Thanks: 862
Fixes: 223
Registered: ‎27-04-2007

Re: Coming back to PlusNet at last!

Cheers for letting us know HPsauce I hope things continue that way for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
HPsauce
Seasoned Pro
Posts: 7,143
Thanks: 239
Fixes: 4
Registered: ‎02-02-2008

Re: Coming back to PlusNet at last!

Quote from: _Adam_Walker_
I hope things continue that way for you.
Thanks, they have, back on 3dB downstream now.  Smiley
I'm just thankful the old super-slow BT DLM was consigned to the dustbin of history a while back.  Lips_are_sealed
Just waiting for my monthly bill now, to see if it works this time. Interesting lessons re your DD system if it finally does.  Wink
HPsauce
Seasoned Pro
Posts: 7,143
Thanks: 239
Fixes: 4
Registered: ‎02-02-2008

Re: Coming back to PlusNet at last!

At last!  Grin A Direct Debit payment has left my bank account, so hopefully PN will have that and credit it to my account - fingers crossed.  Wink
(It's not showing YET as paid in my PN account, but we already know how slow this system is.  Lips_are_sealed )
Not bad considering I've been live for over 2 months now and you've had my (totally unchanged) bank details for literally years.  Cry
Thanks to all those who sadly had to manually intervene on the billing and the bright spark who finally sussed out a (surprisingly simple) solution.  Cool
HPsauce
Seasoned Pro
Posts: 7,143
Thanks: 239
Fixes: 4
Registered: ‎02-02-2008

Re: Coming back to PlusNet at last!

Fully Paid!  Grin Yes, we have beaten the DD system into submission.  Cheesy Thanks to all who helped.  Cool
(Heads off to close a very long-standing open ticket)
HPsauce
Seasoned Pro
Posts: 7,143
Thanks: 239
Fixes: 4
Registered: ‎02-02-2008

Re: Coming back to PlusNet at last!

My next DD payment seems to have been processed without problems.  Cool
On an associated note it appears that the old BeThere network is about to die (tomorrow) but that Sky haven't managed the transition totally smoothly so some people are being sent 3G dongles!  Crazy
See: http://www.beusergroup.co.uk/ for more details