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Chat service now being delivered by "BT Specialists'?

Townman
Superuser
Superuser
Posts: 20,141
Thanks: 8,212
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Registered: ‎22-08-2007

Chat service now being delivered by "BT Specialists'?

Just used Business Chat service - title says it all really... Undecided

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

8 REPLIES 8
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Chat service now being delivered by "BT Specialists'?

Hi Kevin,
Have you been on the BT Retail site recently? I can't help but think this will be to do with cookies or your cache. I've flagged this up internally anyway (thanks a lot for providing the screenshot).
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Townman
Superuser
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Posts: 20,141
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Registered: ‎22-08-2007

Re: Chat service now being delivered by "BT Specialists'?

Hi Matty,
On this occasion I can say catagorically it is not cookies or cache.  That was on a brand new computer being built for a client, only hours out of the wrappers and had not 'been any where' near BT.com etc.
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mlmclaren
Grafter
Posts: 855
Registered: ‎04-12-2014

Re: Chat service now being delivered by "BT Specialists'?

Does this mean that Plusnet's cloak didn't work then  Roll_eyes
Townman
Superuser
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Posts: 20,141
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: Chat service now being delivered by "BT Specialists'?

It does rather point to some sharing of customer service technology.
If that is true then there's shame all round...
Shame as this potentially points to a level of migration / consolidation / integration between PlusNET and BT Retail, which I see as very undesirable.
Shame that sharing of customer service technology did not extend to the ability for users to report phone faults / test lines sooner than a couple of months ago.
There again I just might be seeing conspiracy where there is none!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Kelly
Hero
Posts: 5,496
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Registered: ‎04-04-2007

Re: Chat service now being delivered by "BT Specialists'?

We've seen this before.  It's a weird bug to do with the liveperson tech.  Their tech handles both BTs chat and ours, and for some reason it mixes up the sites, usually for cookie reasons.  I've NO Idea why you'd see it on a new PC though Townman, so that needs looking at.
(They should have sorted this ages ago!!!)
Kelly Dorset
Ex-Broadband Service Manager
mlmclaren
Grafter
Posts: 855
Registered: ‎04-12-2014

Re: Chat service now being delivered by "BT Specialists'?

how come it's only BT that shows... I know more providers user live person too!
Townman
Superuser
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Re: Chat service now being delivered by "BT Specialists'?

@Kelly,
Thank you for the insight.
Note the nearest the PC had been to "BT world" was the FTTC checker.  (usual story of available - not available).
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Anotherone
Champion
Posts: 19,107
Thanks: 455
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Registered: ‎31-08-2007

Re: Chat service now being delivered by "BT Specialists'?

Think yourself lucky then that you didn't get EDF Energy, they use it as well, 240v up your business line would work wonders Crazy