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10 years with Plus.Net

amcclean
Rising Star
Posts: 1,817
Thanks: 7
Registered: ‎30-07-2007

10 years with Plus.Net

In July I will have been with Plus.Net for 10 years the longest time I have stayed with any provider.  I guess I already know the answer before I post this but do Pn reward long term customers in anyway a month free if you stay so long, then 2 possible even increasing to 3 for a certain number of years. 
For example
5 years 1 month free
7 years 2 months free
10 years 3 months free
Don't get me wrong I receive £2.50 credit for referrals per month I see that more as a thank you for increasing business rather than loyalty. 
At Christmas I give each of my customers vouchers towards their next treatment for being loyal. I believe rewarding loyalty is great PR and from a customers point of view is always accepted with great thanks.
Do PN have anything in place for ongoing loyalty.
12 REPLIES 12
PeterLoftus
Pro
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Registered: ‎27-05-2011

Re: 10 years with Plus.Net

I ring up the customer options team every time my contract is up and have never been disappointed yet. I does mean a twelve or eighteen months contract though  Cool
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cajef
Grafter
Posts: 208
Registered: ‎20-07-2007

Re: 10 years with Plus.Net

I beat you by a month, started with Plusnet 6/5/2005, I think we at least deserve a long service award if not free broadband for the next ten years. Cheesy
ITWorks
Superuser
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Registered: ‎05-11-2008

Re: 10 years with Plus.Net

Hi podman
The best thing to do is ring the Customer Options Team, the can offer some very very competitive discounts , if you are willing to re contact.
From landlines: 0800 013 2632
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Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Oldjim
Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: 10 years with Plus.Net

September 2003 here - and currently on a 24 month discounted contract
ITWorks
Superuser
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Registered: ‎05-11-2008

Re: 10 years with Plus.Net

I am also on a 24 month discounted contact , with a very good discount, for a market 1 exchange.
Regards
Mike 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

plusnettony
Plusnet Staff
Plusnet Staff
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Registered: ‎24-07-2014

Re: 10 years with Plus.Net

I like the idea, but as others have suggested you'd need to contact COT.
I wonder if I can tweak your suggestion and ask that staff over five years get a day extra off etc etc.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
dvorak
Moderator
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Registered: ‎11-01-2008

Re: 10 years with Plus.Net

august 2003 here.. no discounts and unlikely to get any as I don't want to move the cash-cow that is a land line..
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Strat
Moderator
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Registered: ‎14-04-2007

Re: 10 years with Plus.Net

December 2003 and no discounts....because I haven't asked.
Entirely my fault Roll_eyes

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jelv
Seasoned Hero
Posts: 26,786
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Registered: ‎10-04-2007

Re: 10 years with Plus.Net

November 2001 here.
It's always worth calling COT!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Luzern
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Registered: ‎31-07-2007

Re: 10 years with Plus.Net

Just found it; 22 Mar 2004! and IIRC from the clutches of Tesco!
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Anon
Pro
Posts: 634
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Registered: ‎16-04-2007

Re: 10 years with Plus.Net

Do as I did and mention that you might move in a ticket and they will reply as they did to me to wish me well with my new provider. Too many years with PN.
Whatever happens always remember "We will do you
.........................proud" say Pnet.
Mayfly
All Star
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Registered: ‎04-06-2009

Re: 10 years with Plus.Net

But isn't that because you haven't spoken to those whose remit it is to allow discounts? I've never once seen on here anyone say ask in a ticket for a discount  they always say phone COT.
Been with PN since 2007 and I got a good discount.