Chat service now being delivered by "BT Specialists'?

Townman · ‎22-08-2007

Just used Business Chat service - title says it all really...

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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MattyC · ‎10-04-2014

Hi Kevin,
Have you been on the BT Retail site recently? I can't help but think this will be to do with cookies or your cache. I've flagged this up internally anyway (thanks a lot for providing the screenshot).
Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet

Townman · ‎22-08-2007

Hi Matty,
On this occasion I can say catagorically it is not cookies or cache. That was on a brand new computer being built for a client, only hours out of the wrappers and had not 'been any where' near BT.com etc.
Kevin

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

mlmclaren · ‎04-12-2014

Does this mean that Plusnet's cloak didn't work then

Townman · ‎22-08-2007

It does rather point to some sharing of customer service technology.
If that is true then there's shame all round...
Shame as this potentially points to a level of migration / consolidation / integration between PlusNET and BT Retail, which I see as very undesirable.
Shame that sharing of customer service technology did not extend to the ability for users to report phone faults / test lines sooner than a couple of months ago.
There again I just might be seeing conspiracy where there is none!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Kelly · ‎04-04-2007

We've seen this before. It's a weird bug to do with the liveperson tech. Their tech handles both BTs chat and ours, and for some reason it mixes up the sites, usually for cookie reasons. I've NO Idea why you'd see it on a new PC though Townman, so that needs looking at.
(They should have sorted this ages ago!!!)

Kelly Dorset
Ex-Broadband Service Manager

mlmclaren · ‎04-12-2014

how come it's only BT that shows... I know more providers user live person too!

Townman · ‎22-08-2007

@Kelly,
Thank you for the insight.
Note the nearest the PC had been to "BT world" was the FTTC checker. (usual story of available - not available).
Kevin

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Anotherone · ‎31-08-2007

Think yourself lucky then that you didn't get EDF Energy, they use it as well, 240v up your business line would work wonders