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Cancellation - appalling delay and inefficiency

Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Cancellation - appalling delay and inefficiency

I was given this phone number to cancel my mobile account 0800 328 4623,

When it was eventually answered it turns out it was the broadband cancellations who were supposed to transfer me to the mobile cancellations

After another long wait they answered but it wasn't the cancellation team so I am now waiting at length for the cancellations team to answer

Eventually they answered and the 30 day notice has started

The information I was asked for wasn't advised in advance which caused another delay (bank account partial details and account number - the one I had which was used to login as the user name wasn't accepted)

Frankly the whole system stinks

Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Cancellation - appalling delay and inefficiency

Nowt new there then Sad

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Posts: 22,759
Thanks: 9,466
Fixes: 153
Registered: ‎22-08-2007

Re: Cancellation - appalling delay and inefficiency


Are the mobile team looking at the feedback board?



Is there merit in signposting MOBILE FEEDBACK on the forums to a different board ... or should I just be left here for the core team to field?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.