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I CAN'T pay for my rental line saver

awss
Hooked
Posts: 6
Registered: ‎04-02-2015

I CAN'T pay for my rental line saver

Please,

I am very upset...

For weeks now I've trying to pay my line saver, but your website is broken
somehow, I always get this message, after entering my payment details:

The web page at https://epayments.plus.net/Thistle/Home might be
temporarily down or it may have moved permanently to a new web address.

I tried to chat, but it's useless, got no help at all from them. Someone
said I would get a phone call, this never happened.

I tried to phone, despite my hearing problems, never get to talk to a
human, waiting long time on line just to have phone call hung up abruptly.

I am fed up, I just wanted to pay... now I am thinking about leaving.

Plusnet used to be great, fair support, but now it's abysmal, using every
dirty trick form TalkTalk book to evade the costumers.

like:
https://portal.plus.net/wizard/?p=search

Service Unavailable

The service is temporarily unavailable. Please try again later.

Nothing works, shoddy service. What went wrong Plusnet!?

9 REPLIES
Superuser
Superuser
Posts: 1,878
Thanks: 466
Fixes: 7
Registered: ‎05-11-2008

Re: I CAN'T pay for my rental line saver

Assume you are going through the below link to renew/take out line rental saver :
https://www.plus.net/apps/linerental/saver/portal

Mike
awss
Hooked
Posts: 6
Registered: ‎04-02-2015

Re: I CAN'T pay for my rental line saver

Sorry if I look impatience but obviously I used this link and it is the very reason why I am reporting this issue here because if I follow the instructions there I got this in the end:

 

The web page at https://epayments.plus.net/Thistle/Home might be temporarily down or it may have moved permanently to a new web address.

 

 

I've been getting this for weeks now!

Superuser
Superuser
Posts: 12,724
Thanks: 3,982
Fixes: 26
Registered: ‎22-08-2007

Re: I CAN'T pay for my rental line saver

Are you saying that AFTER following the link Mike provided you arrive at the link you reference and then you encounter an error?
awss
Hooked
Posts: 6
Registered: ‎04-02-2015

Re: I CAN'T pay for my rental line saver

As I said, YES, I did this:

 

Untitled 2.png

Press continue, and in the next page, after a while I got this message:

 

The web page at https://epayments.plus.net/Thistle/Home might be
temporarily down or it may have moved permanently to a new web address.

 

No, it's not my Card, no it's not my browser (tried with Safari and Firefox).

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: I CAN'T pay for my rental line saver

I think I see the problem

The credit card on the account has a problem - try adding a new one (the old one again)

Superuser
Superuser
Posts: 12,724
Thanks: 3,982
Fixes: 26
Registered: ‎22-08-2007

Re: I CAN'T pay for my rental line saver

@Gandalf,

Can you assist here please?  To me that screen shot does not look like a LRS payment screen - the reference to service inhibition seems odd in the context of LRS

Plusnet Help Team
Plusnet Help Team
Posts: 9,154
Thanks: 2,866
Fixes: 455
Registered: ‎21-04-2017

Re: I CAN'T pay for my rental line saver

Sorry to hear you're having problems paying your line rental saver

I agree with . I'd recommend either updating your card details here or selecting the option to pay by a new card.

 

Let us know how you get on please.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
awss
Hooked
Posts: 6
Registered: ‎04-02-2015

Re: I CAN'T pay for my rental line saver

I tried to update my card details, on Chrome I get the same error:

 

The web page at https://epayments.plus.net/Thistle/Home might be temporarily down or it may have moved permanently to a new web address.

 

 

Then I decide to try Firefox, it was a bit more helpful:

Your connection is not secure

The owner of epayments.plus.net has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

 

So, what do I do now?

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,350
Thanks: 959
Fixes: 186
Registered: ‎25-03-2015

Re: I CAN'T pay for my rental line saver

Thanks for your time on the phone, I'm glad we could get that sorted for you Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team