Bah Humbug
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Bah Humbug
05-12-2014 5:39 PM
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![Cry Cry](/html/@6B4B63041062049E874E6843927E9ADE/images/emoticons/cry.gif)
![Cry Cry](/html/@6B4B63041062049E874E6843927E9ADE/images/emoticons/cry.gif)
Re: Bah Humbug
05-12-2014 6:10 PM
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We're always happy to listen to our customers. However as you may understand there are limits to what we're able to do in order to help.
Offering a flexible invoice date such as one for the last Friday of every month isn't something we'd be able to offer to be honest
Re: Bah Humbug
05-12-2014 6:39 PM
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Quote from: dcranham Due to a large bill in October (which wasn't all mine, someone hacked into my account) we agreed to pay the bill in 2 halves, they then generated a bill for November ...
Dcranham,
A warm welcome to the forums - do put another lump of coal on the fire...
Do you mean that you had a discussion with PlusNet and made an arrangement to defer part of the due charges and PlusNet accepted that offer? In which case, there should be a support ticket and a recorded phone call confirming this to be the case.
Adam,
If the above is true, then surely what is required here is the enactment of the agreement made with PlusNet? Can someone check the ticket history and phone calls? I agree that last x-day of the month is not something that many merchants could even begin to consider, but if a special arrangement to pay the October bill in two parts has been entered into, then it should be honoured. From the OP's posting it sounds as though the standard automated processes have trodden all over the good intentions... as special arrangements always buggar-up automated systems!
![Shocked Shocked](/html/@0AB4C7C43827ACF5B296F730FEC5B1DE/images/emoticons/shocked.gif)
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Bah Humbug
05-12-2014 10:57 PM
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Quote from: dcranham Merry Christmas (not), I have never been treated so badly in all the time that I have been with PlusNet . Due to a large bill in October (which wasn't all mine, someone hacked into my account) we agreed to pay the bill in 2 halves, they then generated a bill for November but sent it by email which we didn't get cos they had restricted our services (der) ,
Was this email just to say your bill was ready ....
or
was it a full bill with how much each item is and/or total etc?
If second one is the case that would mean someone from plusnet sent it to you manually and they would see that the account is suspended wouldnt they?
Re: Bah Humbug
05-12-2014 11:14 PM
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"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Bah Humbug
06-12-2014 10:20 AM
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Re: Bah Humbug
06-12-2014 11:02 AM
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![Undecided Undecided](/html/@B2520ED9758574DA4DA10314C4B1AB94/images/emoticons/undecided.gif)
Re: Bah Humbug
06-12-2014 1:32 PM
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but also if ur not on static I.P ask plusnet to check see if someone els are using ur details for the internet....
as my brother used to be with plusnet and him modem blew up so i gave him mine... however i forgot to hit reset switch so both me and him where using my internet (at different houses) at the same time
or try changing ur plusnet password and ur WIFI password
Re: Bah Humbug
06-12-2014 2:22 PM
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Pure speculation though.
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