Am i a fool
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Am i a fool
18-01-2014 7:39 AM
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Just my luck innit
Re: Am i a fool
18-01-2014 8:21 AM
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I've had absolutely no issues in the past year I've been with them as have many others.
If you do have a problem, I'd rather try and deal with PN than Sky, TalkTalk or BT (from many previous experiences).
I do feel they are a little understaffed and "overcustomered" at the moment but hopefully that will level out when the new call centre gets up to full steam.
Re: Am i a fool
18-01-2014 11:13 AM
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![Smiley Smiley](/html/@39650D28FE4EA73A5BA77CFD0A477003/images/emoticons/smiley.gif)
I recommended my Daughter & Son-in-Law to sign up with Plusnet after their house move meant they could no longer get Virgin cable. They signed up for Unlimited Broadband and Anytime Phone.
Every thing went without a hitch. Plusnet kept them updated by mobile phone & text during their move. Any minor delays were due to to Open Reach.
Re: Am i a fool
18-01-2014 12:15 PM
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Re: Am i a fool
18-01-2014 3:03 PM
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Quote from: babble With all this hassle going on should i cancel and stay with sky or put my hope in these guys.
By 'hassle' I assume you mean all the negative comments and frustration being vented in various forum posts. I wouldn't be too concerned - I think you'll find the same on any ISP's forum.
Also bear in mind that negative comments about PN's service are not censored, edited or removed; I'm not at all sure that applies with all ISPs.
Naturally, angry customers are going to post more than happy ones; indeed, I must admit, I only sing Plusnet's praises in threads like this one.
As DomS and artmo say, the major problem just now is the waiting time for the phone lines to be answered.
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Am i a fool
18-01-2014 3:27 PM
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Re: Am i a fool
18-01-2014 3:40 PM
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It was solved very quickly by a suggested solution from another customer.
I am very happy with the service I get from Plusnet and also from their customers via this forum.
10 years and counting....
![Smiley Smiley](/html/@39650D28FE4EA73A5BA77CFD0A477003/images/emoticons/smiley.gif)
PS I help moderate this forum but I am just a customer with no special privileges.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Am i a fool
18-01-2014 3:48 PM
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To be honest the people who normal shout the loudest and longest are the impatient people with a problem. The happy people normally don't post and just get on quietly with life.
Go for it you'll get good service from Plusnet, I've had dealing with Sky re my mother broadband and it is not an experience I'd like to repeat in a hurry.
![Wink Wink](/html/@ED8EAB3707DE077FFF94EEBAB958E3C6/images/emoticons/wink.gif)
Bjn
Re: Am i a fool
18-01-2014 5:07 PM
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PN management need to pull their socks up regards the phone and ticket answer times but I can not fault the service from the guys on the coal face.
Re: Am i a fool
18-01-2014 7:19 PM
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![Smiley Smiley](/html/@39650D28FE4EA73A5BA77CFD0A477003/images/emoticons/smiley.gif)
But, the telephone support seems to be overstretched and patchy so I wouldn't consider using that.
![Sad Sad](/html/@5863905B9AC6EE4F2B28C1A2965ABC0C/images/emoticons/sad.gif)
I was with Sky and BT before that and telephone support was very poor, and their own forums were hopeless!
As has been said already, the vast majority have no problems so have nothing to post about!
![Grin Grin](/html/@D40767E4EBB99989487344F3E42E44B1/images/emoticons/grin.gif)
York.
Re: Am i a fool
18-01-2014 8:05 PM
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But now that I am approaching the end of my LineRentalSaver deal with BT, I find that I cannot get through to Plusnet in order to discuss switching my landline from BT to Plusnet. The information on the PlusNet website about LineRentalSaver is contradictory, and so are the responses on this forum (check out the 'LineRentalSaverConfusion' thread on the HomePhone forum).
Phone and Internet Service Providers are like the energy suppliers and life assurance providers - their products are identical, and they can only compete on price and call centre response times.
Take your pick.
Re: Am i a fool
18-01-2014 8:16 PM
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