PN version of TBB's ping tool?

[#1]

At a guess you have seen how handy it is to see problems in action and recorded.  So how about you make a similar tool and run it in house, rather than rely on a third party
Maybe you could factor in dynamic IP addresses, so the graph is correct with the new IP address without customer intervention.

[#2]

The dynamic IP issue is one that TBB were looking to address.
Don't know if they still are.

[#3]

PN do already have some way of monitoring things using their traffic management system.

[#4]

But taking advantage of a monitoring system such as TBB already up and running could be said to make financial sense