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Absolutely the worst excuse for customer 'service' in UK history

jamessc
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Registered: ‎12-01-2017

Absolutely the worst excuse for customer 'service' in UK history

Extremely slow broadband for no apparent reason, no customer service despite plusnet lies about employing more staff to help with calls there's still an hour wait on the phone?!?

Utterly disgraceful , completely worthless, there ought to be an award for the most embarrassing and useless excuse for customer service, plusnet would win every time

49 REPLIES
Superuser
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Registered: ‎22-08-2007

Re: Absolutely the worst excuse for customer 'service' in UK history

Maybe you might find the slow speed self help information available on the forum of some assistance. There is also the self help broadband fault reporter.

See links for each below.
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Absolutely the worst excuse for customer 'service' in UK history

Hi there,

 

My tests aren't showing any issues. Your router is in sync at 4.6mbps and your connection is stable.

 

Can you run a BT speedtest for me please at http://www.speedtest.btwholesale.com using a wired connection, ensuring that no other devices are connected to the router (wired or wireless), and there are no open background tasks on the PC you're using. Once you have the result, please complete the further diagnostics. This will store the result on the supplier system.

 

Thanks,

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jamessc
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Registered: ‎12-01-2017

Re: Absolutely the worst excuse for customer 'service' in UK history

Hi,

 

Here are the test results, as you will see the results are totally unacceptable.

 

The speed regularly drops out, hangs, buffers and is ridiculously slow at a varying times of day and for no obvious reason.

It's never been a decent speed but it's certainly been worse recently.

 

Please provide some meaningful advice on how to get a consistent, reasonable internet connection asap.

 

Thank you

Moderator's note by Mike (Mav): Insult removed as per Forum rules.

Community Veteran
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Re: Absolutely the worst excuse for customer 'service' in UK history

did you do the test over wifi or ethernet?
Moderator
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Re: Absolutely the worst excuse for customer 'service' in UK history

Moderator's note:

I have removed the insult from one post and removed another post.

Please keep to the subject in hand and stop this bickering.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

jamessc
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Posts: 104
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Registered: ‎12-01-2017

Re: Absolutely the worst excuse for customer 'service' in UK history

Ethernet, as per instructions

jamessc
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Thanks: 38
Registered: ‎12-01-2017

Re: Absolutely the worst excuse for customer 'service' in UK history

Facts are facts. How pathetic that plusnet are incapable of actually doing anything useful that fast. Or at all.

Superuser
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Re: Absolutely the worst excuse for customer 'service' in UK history

@jamessc  If you really want the Community to help you resolve the problem - wind your neck in!

Most of the users here are NOT Plusnet staff and give of their time freely to assist other users.

 

Superuser
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Re: Absolutely the worst excuse for customer 'service' in UK history

@MauriceC,

This is the 4th topic in the same rhetoric - I have asked the mods to consider merging them all in to one so that the whole of the issue, actions / information requested and responded to can be seen in one place.

Plusnet Help Team
Plusnet Help Team
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Re: Absolutely the worst excuse for customer 'service' in UK history


jamessc wrote:

Ethernet, as per instructions


Thanks for that. Can you complete the further diagnostics please?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rongtw
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Re: Absolutely the worst excuse for customer 'service' in UK history

@Gandalf the further diagnosis test is Dodgy Shocked  it works once in a while

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jamessc
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Re: Absolutely the worst excuse for customer 'service' in UK history

That is THE POINT?!??!!

 

The 'service' is an absolute disgrace, what part of that are you having difficulties with?Huh

Superuser
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Re: Absolutely the worst excuse for customer 'service' in UK history

Are you referring to the BT Wholesale speed test further diagnostics on the BT Wholesale site owned by BT Wholesale ... not Plusnet?

This works most of the time - if it is not working for you, please report here (screen grab) the error message.  Have you tried this in a different browser?

jamessc
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Re: Absolutely the worst excuse for customer 'service' in UK history

Yet another test error, which I am now raising with my 'service' provider, for what it's worth.