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We've lit another segment

We've lit another segment

We've lit another segment

ERX-1440We're a bit late announcing the news however we lit the final segment of the inventively named 'Plusnet 14' on Monday. For those that don't know, Plusnet 14 is our most recently installed 622Mbps pipe of central capacity. That's two whole 622Mbps pipes we've lit since July! Smiley Those that have been suffering from the recent peak time speed problems will be pleased to hear that we're not going to stop there either! We've more capacity scheduled to be lit next week too! Anybody connecting to the new segment will see their traffic passing through the gateway known as thn-ag1. You can find out what gateway you're connected to by running a traceroute or using the Gateway Checker on the Usertools website (this might not work if you're a Madasafish customer). When adding new capacity it can take some time for the network to ‘balance’ i.e. distribute users evenly across gateways. In order to accelerate this process it is sometimes necessary for us to temporarily disconnect a small number of customers from the Internet. We've no intention of doing this at the moment but if that changes we'll let you know via our Service Status and Twitter feeds.

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5 Comments
Newbie
Please can you add graphs for the new thn-ag01 to the Packet Drop by Gateway pages please.
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Oops! That should have read *thn-ag1* which is already featured on the packet drop pages. I've updated the above blog content to correct the error.
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ALL THESE SPEED AND I CAN'T EVEN GET A 1MB DOWNLOAD ON AN 8 MB.......... AND THEN GOT DUMPED £70 FOR LEAVING THEM AFTER BEING ACTIVATED FOR 3 DAYS..,..,., NICE PLUSNET.. IT WAS NICE TO READ THE SMALL PRINT YOU CAN CANCEL BEFORE YOU GET ACTIVATED OR ELSE YOU PAY A FEE AFTER YOUR LOG ON (7 DAYS AFTER PHONE CALL)! AGAIN THANKS PLUSNET YOU ARE THE WORSE ISP EVER MADE ON THIS PLANNET NEXT TO BT - OH YEAH YOU ARE BT!
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Sorry to hear you had a bad experience Max. The charges you probably incurred will have been for the provisioning and ceasing of your DSL service. We don't make any mark up whatsoever on these charges and simply pass on the wholesale costs. Have you already left us then or is your service still with us? If it's still with us then I don't mind taking a look at your account to see if there's anything I can do to help?
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[...] on the heels of the segment we lit last week, we’re pleased to announce that after a few teething problems we’ve finally managed to [...]