Today’s an exciting one for Plusnet, as we’re launching our first up to 20Mb broadband products - Premium and Pro. Over the last few months, together with our many customer volunteers, we’ve trialed the service itself; along with the new ordering and ‘back-end’ processes that go with it. Our new products offer our customers a greatly increased usage allowance as well as the potential for much higher speeds.
- Value remains the same and will offer standard up to 8Mb speeds.
- Pro will be getting a speed boost to up to 20Mb, along with a usage increase to 20GB.
- Brand new Premium will have 80GB peak time usage and up to 20Mb speeds.
For all of our products, usage between midnight and 8am is free and doesn’t count towards your usage allowance. Premium will cost £11.99 for the first 3 months and then just £15.99 if you’re in a low-cost area: see http://usertools.plus.net/exchanges/ - if not it’s still great value at £19.99. You can see the costs, speeds and usage of the products in this table. 
If you’re already a customer and want the faster speeds, don’t worry. Provided your exchange has been enabled, we’ll be upgrading customers on certain older products in stages over the coming year. We’ll let you know more about this soon. Although ADSL2+ isn’t yet available to all, coverage in the UK is increasing rapidly and currently is around 40% of the population. Along with potentially faster speeds, ADSL2+ (up to 20Mb) allows us to offer a much improved order journey. During the signup process we’ll ask you for your mobile number and keep you up to date with the progress of your broadband order through SMS text messages. All of our products now have a 12 month contract or a no contract option. If you move to another provider within the first year you’ll just need to pay us back any setup or hardware costs you didn’t need to pay upfront. We’ve got more details of the new product and changes to the existing ones on the ADSL2+ Community FAQ here. If you want to ask us questions about this blog, or would just like to discuss it, you’ll be able to over on the discussion forums.