Third consecutive Which? recommendation for Plusne...
Third consecutive Which? recommendation for Plusnet
Hot off the heels of the 'Best Consumer Fixed Broadband' accolade we took home at the ISPAs earlier this month, we're happy to announce that we've just bagged our third consecutive recommendation from Which? - the largest independent consumer body in the country. Our home broadband received a four star rating for connection reliability, value for money, customer service and ease of set up in the consumer champion's latest bi-annual survey. Read on to find out what our CEO had to say about this latest endorsement ... To become a “Which? Recommended Provider” a product must receive an overall score of at least 70% in their consumer survey and get average or above ratings for all other aspects of service. Close to 600 Plusnet customers were questioned in the survey, which was one of the larger sample sizes, and gave Plusnet broadband an overall score of 73%. This is a hat-trick title for us having previously gained the status in August 2011 and March this year. Jamie, our CEO said:
“It is great to be recognised for the combination of value for money and high quality service which we consistently offer our customers. To get this recommendation for the third time running, based on genuine customer feedback, is testament to the improvements we have been making at Plusnet.“We continue to offer 24/7, free phone UK support and in the last year we’ve set up specialist teams that focus on the most common customer concerns. Whether it is enabling someone to get the best connection speed or prevent latency on time sensitive services such as on-demand TV, we can now give specific and individual advice to ensure the best possible experience.”
Earlier in the year, we were also proud to take home four uSwitch Broadband Awards including 'Best Customer Rated Broadband Provider' and 'Most Reliable Service'. You can see the full results of the latest Which? survey in the August edition of their magazine. Did you take part in the survey? If not, then how many stars would you have rated us in each of the categories? Have you ever had to call on us for technical assistance or customer support and if so what did you think?